At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and resolve queries.
- Company: Join a passionate brand dedicated to the sea and outdoor lifestyle.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Be part of a rapidly growing business with a focus on wellbeing and development.
- Why this job: Make a real impact by shaping customer experiences and inspiring your team.
- Qualifications: Experience in customer service management and a passion for teamwork.
The predicted salary is between 30000 - 40000 € per year.
We are delighted to offer an exciting opportunity to join the management team within our Customer Services department. As the first point of contact for our customers, the team plays a vital role in shaping the Finisterre experience. You will help lead the team to deliver a seamless pre‑ and post‑purchase journey, ensuring customers feel valued, inspired to return, and confident in recommending our brand. Your leadership style, enthusiasm, and ability to inspire will be as important as your ability to resolve customer enquiries.
You will foster a positive, high‑performing environment where team members feel supported to deliver exceptional service. The successful candidate will bring strong experience managing teams in a customer‑facing environment, ensuring customer interactions reflect brand values while meeting targets and KPIs. You will be a confident leader, able to motivate, coach, and develop the team, whilst driving exceptional service.
The role will be an integral part of our rapidly growing business and will involve supporting the CS Advisors by answering calls, emails and live chats, resolving customer queries in an efficient and positive manner. It will be very much a team effort, with everyone working together to deliver the best possible service, and will also require management to actively support by joining in with customer interactions when needed. While you do not need to be a surfer, a genuine love of the sea and connection to the outdoors is essential, along with a passion for sharing and encouraging this lifestyle.
KEY RESPONSIBILITIES- Demonstrate and influence others on how to deliver an engaging and knowledgeable customer service.
- Ensure the team is set up to educate and guide customers to have an exceptional customer experience.
- Keep up to date with seasonal product launches ensuring that the customer service team has the strong basis of product knowledge to advise customers.
- Be a point of escalation for the team to solve complex customer issues.
- Lead and inspire the team, building a positive, high‑performing environment rooted in Finisterre’s purpose, product and values.
- Coach and develop individuals, growing skills and confidence for both current roles and future progression.
- Deliver regular one‑to‑ones, setting clear goals and supporting meaningful development plans.
- Provide honest, balanced feedback and champion team wellbeing, ensuring the team feels supported and motivated.
Customer Service Assistant Manager in Cornwall employer: finisterre
Finisterre is an exceptional employer that prioritises a positive work culture and employee growth, making it an ideal place for those passionate about customer service and the outdoors. As a Customer Service Assistant Manager, you will lead a dedicated team in delivering outstanding customer experiences while fostering an environment of support and development. With a commitment to sustainability and a love for the sea, working here means being part of a community that values both its employees and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Manager in Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Assistant Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your leadership style and how you handle customer interactions.
✨Tip Number 3
Show your passion for the outdoors and the sea during interviews! Since this role is all about connecting with customers who share that love, make sure to weave in your personal experiences and how they align with Finisterre’s values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to the amazing customer experience we strive for.
We think you need these skills to ace Customer Service Assistant Manager in Cornwall
Some tips for your application 🫡
Show Your Passion:Let your love for the sea and the outdoors shine through in your application. We want to see how your personal interests align with our brand values, so don’t hold back!
Highlight Your Leadership Skills:Make sure to showcase your experience in managing teams and delivering exceptional customer service. We’re looking for someone who can inspire and motivate others, so share examples of how you've done this in the past.
Be Specific About Your Experience:When detailing your previous roles, focus on specific achievements and how they relate to the responsibilities of the Customer Service Assistant Manager position. Use metrics where possible to demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at finisterre
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Finisterre’s values, products, and mission. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire and motivate teams. Share specific examples of how you've successfully managed customer service teams in the past, focusing on your coaching and development strategies.
✨Prepare for Customer Scenarios
Think about potential customer queries or issues that might arise and how you would handle them. Practising these scenarios can demonstrate your problem-solving skills and ability to maintain a positive customer experience.
✨Emphasise Team Collaboration
Highlight your experience working in team environments and how you contribute to a high-performing culture. Discuss how you’ve supported colleagues in delivering exceptional service and how you plan to foster that spirit at Finisterre.
