Retail Crew

About Finisterre

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. If you are as passionate about the ocean as we are and if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

About the Role

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Cardiff store. The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day-to-day running of the store, you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

Key Responsibilities

• Customer Experience: Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure. Understand and communicate our POD within our product range authentically through own experience and technical knowledge. Build a loyal customer base and positive relationships throughout the Finisterre community.
• Commercial: Contribute to the commercial success of the store through delivering sale targets and KPI’s. Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Operations: Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times. Maintain high security through service, shop floor awareness and ensuring all security measures are adhered to. Ensure all health and safety policies are adhered to at all times.
• People: Actively participate in the team by helping others and building positive relationships throughout the store. Be responsible for own personal development and actively seek opportunities for improvement.

What You’ll Bring to Finisterre

• You share our love of the sea and our brand values.
• You care about our planet and want to share your passion for protecting it with others.
• You are a people person, outgoing and approachable.
• You bring a sense of fun, enthusiasm and passion to everything you do.
• You are self-motivated and proactive in your own personal development.
• Previous experience in a customer-focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

What You’ll Receive from Finisterre

• Part-time, permanent contract, based at our Cardiff store, with an hourly wage of £13.45.
• 25 days holiday per year, plus up to 8 UK bank holidays (pro rata for part-time employees).
• Additional holidays for length of service.
• Your birthday day off.
• Up to 3 days of paid volunteering.
• A discretionary bonus scheme, based on company performance.
• A pension scheme with Nest.
• 60% product discount for personal and gift use.
• Access to a range of wellbeing resources.
• Regular company and team social events.
• Access to our online Learning Library and company-wide training sessions.

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.