At a Glance
- Tasks: Lead and inspire a customer service team to enhance the customer experience.
- Company: Join Finisterre, a passionate outdoor brand based in beautiful Cornwall.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Other info: Be part of a mission-driven company that values sustainability and community.
- Why this job: Make a real difference in how customers connect with our brand.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Finisterre UK Limited is seeking a Customer Services Manager to lead our customer service team from our headquarters in St Agnes, Cornwall.
You will shape the customer experience across pre- and post-purchase journeys, ensuring customers feel valued and inspired to return.
You will lead, coach and develop the team to deliver exceptional service, meet KPIs, and uphold Finisterre's brand values while collaborating across the business.
Customer Experience Manager - Outdoor Brand employer: Finisterre UK Limited
Finisterre is an exceptional employer, offering a unique opportunity to work at our stunning cliff top headquarters in St. Agnes, Cornwall, where the ocean inspires our purpose-led brand. We pride ourselves on fostering a collaborative and inclusive work culture, providing ample opportunities for personal and professional growth, alongside a comprehensive benefits package that includes generous holiday allowances, volunteering days, and a strong commitment to employee wellbeing. Join us in creating sustainable outdoor wear while being part of a passionate community dedicated to making a positive impact.
