At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and enhance the Finisterre experience.
- Company: Join Finisterre, a B Corp certified brand dedicated to sustainability and outdoor lifestyle.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a purpose-led brand that values the ocean and outdoor adventures.
- Qualifications: Experience in managing customer-facing teams and a passion for outdoor lifestyles.
The predicted salary is between 25000 - 35000 £ per year.
About Finisterre
Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.
As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. If you are as passionate about the ocean as we are and want to be part of a truly authentic, purpose-led brand, we would love to hear from you.
About the role
We are delighted to offer an exciting opportunity to join the management team within our Customer Services department. As the first point of contact for our customers, the team plays a vital role in shaping the Finisterre experience. In this role, you will help lead the team to deliver a seamless pre- and post-purchase journey, ensuring customers feel valued, inspired to return, and confident in recommending our brand.
Your leadership style, enthusiasm, and ability to inspire will be as important as your ability to resolve customer enquiries. You will help foster a positive, high-performing environment where team members feel supported to deliver exceptional service. The successful candidate will bring strong experience managing teams in a customer-facing environment, ensuring customer interactions reflect brand values while meeting targets and KPIs.
The role will involve supporting the CS Advisors by answering calls, emails, and live chats, resolving customer queries in an efficient and positive manner. It will be very much a team effort, with everyone working together to deliver the best possible service, and will also require management to actively support by joining in with customer interactions when needed. While you do not need to be a surfer, a genuine love of the sea and connection to the outdoors is essential, along with a passion for sharing and encouraging this lifestyle.
Key responsibilities
- Demonstrate and influence others on how to deliver an engaging and knowledgeable customer service.
- Ensure the team is set up to educate and guide customers to have an exceptional customer experience.
- Keep up to date with seasonal product launches ensuring that the customer service team has a strong basis of product knowledge to advise customers.
- Be a point of escalation for the team to solve complex customer issues.
- Lead and inspire the team, building a positive, high-performing environment rooted in Finisterre’s purpose, product, and values.
- Coach and develop individuals, growing skills and confidence for both current roles and future progression.
- Deliver regular one-to-ones, setting clear goals and supporting meaningful development plans.
- Provide honest, balanced feedback and champion team wellbeing, ensuring the team feel supported and motivated.
Customer Service Assistant Manager in Cornwall employer: Finisterre UK Limited
Finisterre is an exceptional employer, offering a unique opportunity to work at our stunning cliff top headquarters in St. Agnes, Cornwall, where the ocean inspires our purpose-led brand. We pride ourselves on fostering a supportive and high-performing work culture that values employee growth, with opportunities for coaching and development, all while being part of a B Corp certified company committed to sustainability and responsible practices. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences in a vibrant and meaningful environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Manager in Cornwall
✨Tip Number 1
Get to know the company inside out! Research Finisterre's values, products, and their commitment to sustainability. This will not only help you in interviews but also show your genuine passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your leadership style aligns with Finisterre’s ethos. Be ready to share examples of how you've inspired teams and resolved customer issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Finisterre crew and contributing to our mission.
We think you need these skills to ace Customer Service Assistant Manager in Cornwall
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the ocean and outdoor lifestyle shine through. We want to see how your values align with Finisterre's mission, so don’t hold back on sharing your personal connection to the sea!
Tailor Your Experience:Make sure to highlight your experience in customer service and team management. We’re looking for someone who can inspire and lead, so share specific examples of how you've done this in previous roles. Tailoring your application to reflect our brand values will make you stand out!
Be Authentic:We appreciate authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for the Customer Service Assistant Manager role. This is your chance to show us your personality and how you can contribute to our team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our crew at Finisterre!
How to prepare for a job interview at Finisterre UK Limited
✨Know Your Brand
Before the interview, dive deep into Finisterre's ethos and values. Understand their commitment to sustainability and how they create exceptional products. This knowledge will not only impress your interviewers but also help you align your answers with the brand's mission.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully managed teams in customer-facing roles. Share specific examples of how you've motivated and developed team members, as this is crucial for the Customer Service Assistant Manager position.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face in the role. Prepare to discuss how you would handle complex customer issues and ensure a positive experience. This will demonstrate your problem-solving skills and your ability to inspire your team.
✨Express Your Passion for the Outdoors
While you don't need to be a surfer, showing a genuine love for the sea and outdoor lifestyle is essential. Share personal stories or experiences that connect you to this passion, as it will resonate with the brand's identity and values.
