At a Glance
- Tasks: Provide 1st line IT support and ensure excellent customer service for users.
- Company: Join a friendly IT services team at Meadow Park School.
- Benefits: Mileage claims refunded, supportive work environment, and career development opportunities.
- Other info: Driving licence required; commitment to safeguarding children is essential.
- Why this job: Make a difference in education by supporting teaching and learning with tech.
- Qualifications: Basic IT skills, good communication, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking to appoint an enthusiastic IT Administrator to join our friendly IT services team. The post will provide technical support for users (curriculum and administrative). The role will be to provide 1st line hardware and software support, support ticket logging, asset management, general IT administrative and other IT facility services to ensure that excellent customer services are being delivered at all times. The role is largely focused on providing excellent customer support for the teaching and learning environment.
Essential Skills
- Diagnose and resolve basic PC, printer, peripherals and specialist ICT hardware.
- Setup of new hardware and software as appropriate.
- Good understanding of Windows operating systems.
- Good understanding of Microsoft 365.
- Good understanding of Networks.
- Good understanding of Cloud Technologies.
- Good knowledge of Microsoft Office based applications.
- Good communication and interpersonal skills; it is important that you enjoy speaking with clients explaining technical problems in simple terms.
- Be able to produce user friendly technical documentation.
- Be able to work under own initiative.
- Commitment to providing excellent ICT support services.
Desirable
- Experience working within the education sector.
Must have a driving licence and own vehicle (mileage claims will be refunded). The successful candidate will be required to undergo an enhanced DBS check. Experience in a previous IT related role.
To request any of the documents in an accessible format please contact apply@finhampark.co.uk or call 02477 180000 and select option 2 for HR.
Finham Park MAT is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We follow safer recruitment practices and appointments will be subject to an enhanced DBS check. Finham Park Multi Academy Trust requires all applicants to be eligible to work in the UK with no restrictions as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage and if you are offered a job position with us.
In line with KCSIE (Keeping Children Safe in Education) 2025 we will complete online searches as part of our due diligence on all shortlisted candidates. If anything is identified as part of these checks they will be discussed with you at interview. If any safeguarding concerns are identified we reserve the right to withdraw your application.
MAT IT Administrator in Coventry employer: Finham Park Multi Academy Trust
Finham Park Multi Academy Trust is an excellent employer, offering a supportive and collaborative work culture that prioritises employee growth and development within the education sector. As an HR Administrator, you will benefit from comprehensive training opportunities while contributing to the success of eight schools, ensuring a meaningful impact on the educational community.
Contact Details:
Finham Park Multi Academy Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land MAT IT Administrator in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Finham Park Multi Academy Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Finham Park Multi Academy Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace MAT IT Administrator in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Finham Park Multi Academy Trust:Your cover letter is your chance to shine! Tell us why you want to work at Finham Park Multi Academy Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Finham Park Multi Academy Trust!
How to prepare for a job interview at Finham Park Multi Academy Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
