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For Companies At a Glance
- Tasks: Help customers integrate our APIs and provide top-notch technical support.
- Company: Join Fingerprint, a remote-first company fighting online fraud with innovative tech.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Why this job: Make a real difference by empowering developers and enhancing their experience with our products.
- Qualifications: Experience in customer-facing roles and strong JavaScript skills are essential.
- Other info: Inclusive culture welcoming diverse talent; great career advancement potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Fingerprint as a Customer Success Engineer - EMEA. Fingerprint empowers developers to stop online fraud at the source. Our products are developerâfocused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong openâsource focus. Our flagship openâsource project is FingerprintJS (20K stars on GitHub).
Key Responsibilities
- Guide and assist customers in the seamless integration of our APIs into their web and mobile applications.
- Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.
- Serve as the primary technical point of contact for customers, addressing inquiries, troubleshooting issues, and providing effective solutions.
- Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues.
- Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers.
- Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
- Develop automation scripts for API testing, validation, and monitoring processes.
- Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively.
- Create and maintain comprehensive documentation to facilitate selfâservice support for customers.
- Build strong, longâlasting relationships with customers, understanding their unique needs, and ensuring their success with our API product.
- Work closely with Customer Success Managers to onboard, retain and grow customers.
- Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- Proven 3â6 years of experience in a customerâfacing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.
- Strong proficiency in JavaScript, with demonstrated ability to create and maintain automation scripts.
- Solid understanding of API concepts, RESTful architecture, and web services.
- Prior experience with API testing tools and frameworks is a plus.
- Prior experience with mobile app development is a plus.
- Prior experience with SQL is a plus.
- Excellent problemâsolving and debugging skills, with an analytical approach to troubleshooting.
- Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences.
- Selfâmotivated, proactive, and able to work independently as well as collaboratively within a team.
Location Preference
Remote, EMEA. Preference for candidates located in the UK area as travel may be required to visit clients on site.
Compensation & Transparency
We benchmark our compensation against other fastâgrowing companies and set ranges by level, role, and location to ensure fairness and transparency. Final offers may vary based on experience, expertise, and location.
Additional Information
Fingerprint is an allâremote company and does not sponsor visas; employees must be authorized to work from their home location. We are dedicated to creating an inclusive work environment and encourage people from underrepresented groups in tech to apply. Fingerprint complies with all applicable EEO and nonâdiscrimination laws.
Security Notice
We have noticed a rise in recruiting impersonations across the industry. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.
Customer Success Engineer - EMEA in London employer: Fingerprint
Contact Detail:
Fingerprint Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Engineer - EMEA in London
â¨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes itâs not just what you know, but who you know that can help you land that Customer Success Engineer role.
â¨Tip Number 2
Show off your skills! Create a portfolio showcasing your JavaScript projects or any API integrations you've worked on. This gives potential employers a taste of what you can do and sets you apart from the crowd.
â¨Tip Number 3
Prepare for those interviews! Research common questions for Customer Success Engineers and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Engineer - EMEA in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Engineer role. Highlight your experience with APIs, JavaScript, and any relevant customer-facing roles. We want to see how your skills align with what we do at Fingerprint!
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've tackled technical challenges in the past. We love candidates who can demonstrate their analytical approach to troubleshooting and problem-solving, especially in a customer context.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills. We appreciate well-structured applications that make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, youâll ensure it reaches the right people and gets the attention it deserves. Plus, itâs super easy to do!
How to prepare for a job interview at Fingerprint
â¨Know Your APIs Inside Out
Make sure you have a solid understanding of API concepts and RESTful architecture. Brush up on how Fingerprint's APIs work, and be ready to discuss how you've integrated similar technologies in the past. This will show your technical expertise and help you answer questions confidently.
â¨Showcase Your JavaScript Skills
Since strong proficiency in JavaScript is key for this role, prepare to demonstrate your coding skills. Bring examples of sample code snippets you've created or automation scripts you've developed. This will not only highlight your technical abilities but also your problem-solving approach.
â¨Prepare for Customer Scenarios
Think about past experiences where you've successfully assisted customers with technical issues. Be ready to share specific examples of how you addressed inquiries, troubleshot problems, and provided effective solutions. This will illustrate your customer-facing experience and your ability to build strong relationships.
â¨Communicate Clearly and Effectively
Practice explaining complex technical concepts in simple terms. Since you'll be working with diverse audiences, showcasing your outstanding communication skills during the interview is crucial. Consider doing mock interviews with friends or colleagues to refine your delivery.
