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- Tasks: Help customers integrate our APIs and provide top-notch technical support.
- Company: Join a remote-first, innovative company fighting online fraud.
- Benefits: Competitive pay, flexible work, and opportunities for growth.
- Why this job: Make a real difference by empowering developers and enhancing their projects.
- Qualifications: Experience in customer-facing roles and strong JavaScript skills required.
- Other info: Inclusive culture welcoming diverse talent from all backgrounds.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Fingerprint as a Customer Success Engineer - EMEA. Fingerprint empowers developers to stop online fraud at the source. Our products are developer‑focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open‑source focus. Our flagship open‑source project is FingerprintJS (20K stars on GitHub).
Key Responsibilities
- Guide and assist customers in the seamless integration of our APIs into their web and mobile applications.
- Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.
- Serve as the primary technical point of contact for customers, addressing inquiries, troubleshooting issues, and providing effective solutions.
- Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues.
- Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers.
- Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
- Develop automation scripts for API testing, validation, and monitoring processes.
- Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively.
- Create and maintain comprehensive documentation to facilitate self‑service support for customers.
- Build strong, long‑lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product.
- Work closely with Customer Success Managers to onboard, retain and grow customers.
- Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- Proven 3‑6 years of experience in a customer‑facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.
- Strong proficiency in JavaScript, with demonstrated ability to create and maintain automation scripts.
- Solid understanding of API concepts, RESTful architecture, and web services.
- Prior experience with API testing tools and frameworks is a plus.
- Prior experience with mobile app development is a plus.
- Prior experience with SQL is a plus.
- Excellent problem‑solving and debugging skills, with an analytical approach to troubleshooting.
- Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences.
- Self‑motivated, proactive, and able to work independently as well as collaboratively within a team.
Location Preference
Remote, EMEA. Preference for candidates located in the UK area as travel may be required to visit clients on site.
Compensation & Transparency
We benchmark our compensation against other fast‑growing companies and set ranges by level, role, and location to ensure fairness and transparency. Final offers may vary based on experience, expertise, and location.
Additional Information
Fingerprint is an all‑remote company and does not sponsor visas; employees must be authorized to work from their home location. We are dedicated to creating an inclusive work environment and encourage people from underrepresented groups in tech to apply. Fingerprint complies with all applicable EEO and non‑discrimination laws.
Security Notice
We have noticed a rise in recruiting impersonations across the industry. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.
Customer Success Engineer - EMEA employer: Fingerprint
Contact Detail:
Fingerprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer - EMEA
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your JavaScript projects and any API integrations you've worked on. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to APIs and customer success roles. We recommend practicing with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Customer Success Engineer - EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Engineer role. Highlight your experience with APIs and JavaScript, and show us how you can help our customers succeed!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges in the past. We love seeing how you approach troubleshooting and problem-solving, especially in customer-facing situations.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We want to see your communication skills shine through, as you'll be explaining complex concepts to customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Fingerprint
✨Know Your APIs Inside Out
Make sure you have a solid understanding of API concepts and how they work, especially in relation to the products offered by Fingerprint. Brush up on RESTful architecture and be ready to discuss how you've integrated APIs in past roles.
✨Showcase Your JavaScript Skills
Since strong proficiency in JavaScript is crucial for this role, prepare to demonstrate your coding skills. Bring along examples of automation scripts or sample code snippets you've created, and be ready to explain your thought process behind them.
✨Prepare for Problem-Solving Scenarios
Expect to tackle some troubleshooting scenarios during the interview. Think of specific challenges you've faced in previous customer-facing roles and how you resolved them. Highlight your analytical approach and problem-solving skills.
✨Communicate Effectively
Outstanding communication is key for a Customer Success Engineer. Practice explaining technical concepts in simple terms, as you'll need to convey complex ideas to diverse audiences. Be prepared to discuss how you've built relationships with customers in the past.
