At a Glance
- Tasks: Assist guests with bookings and enquiries, ensuring a smooth and enjoyable experience.
- Company: Join the friendly team at Finest Stays, a leader in luxury holiday bookings.
- Benefits: Earn £15 an hour while gaining hands-on experience in hospitality and customer service.
- Other info: Work full-time from June to September in Kingsbridge, with flexible days and a supportive team.
- Why this job: Perfect summer role for university students wanting to enhance their people skills in a dynamic environment.
- Qualifications: Previous customer-facing experience and a passion for helping others are essential.
The predicted salary is between 30000 - 30000 € per year.
Finest Stays is looking for a confident, organised and people-focused Summer Bookings Assistant to join our friendly team for the busy summer season. This is a brilliant role for someone home from university or looking for a summer job, who wants hands-on experience in hospitality, customer service and luxury holiday bookings. You’ll be supporting our bookings team during our busiest months, helping guests feel looked after from the moment they enquire through to their stay.
What you’ll be doing:
- Answering incoming phone calls from guests and potential guests
- Managing and responding to guest enquiries across multiple inboxes in a clear, friendly and “Finest Stays” tone
- Helping with booking enquiries, availability questions and local area information
- Supporting guests with practical questions around logistics, timings and property details
- Assisting the bookings team to make sure each stay is properly set up
- Making sure guests have the information they need before they arrive
- Updating bookings and guest details on our system
- Supporting the wider team with busy-period admin and cover
- Occasionally heading out and about for jobs such as dropping off property manuals
- Creating simple templates, notes or process improvements where useful
- Uploading reviews to our website
Who we’re looking for:
- The most important thing is that you’re genuinely good with people.
- You’ll need to be confident picking up the phone, speaking to different types of guests, and staying calm, helpful and professional — even when someone has lots of questions or is feeling frustrated.
- Previous customer-facing experience is required (e.g. hospitality, retail, reception, admin or similar; this is not a first job role)
- Comfortable managing multiple inboxes and keeping communication organised
- Good knowledge of the local area
- Based within 40 minutes of Kingsbridge
- Available for the full summer season (June–September)
You’ll be a great fit if you are:
- Confident and friendly on the phone
- Organised and reliable
- Punctual and committed
- Happy working in a busy, sociable team
- Comfortable using different systems and learning new tools
- Calm under pressure
- Proactive and willing to muck in
We’d love someone who is comfortable with tech and maybe a little AI-savvy – for example, someone who can help create useful templates, FAQs or simple tools the team can use going forward. But the priority is people skills. You need to be great with customers first.
Availability: This is ideally a full-time summer role from the beginning of June until the end of September. We would require you to work the following days of the week 9am-5pm with 30mins lunch break: Thursday, Friday, Saturday, Monday and either Tuesday or Wednesday (your preference). We can also discuss working 4 days a week to still include Thursday, Friday, Saturday and Monday. Holiday can be taken, but it must be booked in advance. We’ll ask you to be clear upfront about any dates you already know you’ll need off over the summer.
Location: 100% based in our Kingsbridge office. You will be paid £15 an hour.
How to apply: To apply, please follow the steps below:
- Complete our short application questionnaire using the link below
- Email kate.allen@fineststays.com your CV once you’ve completed the questionnaire
Summer Booking Assistant employer: Finest Stays
Finest Stays is an exceptional employer that offers a vibrant and supportive work environment in Kingsbridge, perfect for those seeking hands-on experience in hospitality and customer service. With a focus on employee growth, you will have the opportunity to develop your skills while working alongside a friendly team during the bustling summer season. Enjoy competitive pay, flexible scheduling, and the chance to make meaningful connections with guests, all while contributing to a company that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Summer Booking Assistant
✨Tip Number 1
Get to know the company! Before you even think about applying, do a bit of research on Finest Stays. Understand their values, what they offer, and their customer service style. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves answering calls from guests, it’s crucial to be confident and friendly on the phone. Grab a mate and do some mock calls to get comfortable with handling different types of enquiries.
✨Tip Number 3
Show off your organisational skills! When you apply, highlight any experience you have managing multiple inboxes or keeping communication organised. This is key for the Summer Bookings Assistant role, so make sure they see how you can keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. So, fill out that questionnaire and send over your CV to Kate!
We think you need these skills to ace Summer Booking Assistant
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re all about people skills here at Finest Stays!
Tailor Your CV:Make sure your CV highlights any customer-facing experience you have. Whether it’s from hospitality, retail, or admin, show us how your past roles have prepared you for this summer gig. A tailored CV can really make you stand out!
Follow Instructions:Don’t forget to complete our short application questionnaire before sending your CV. It’s super important to follow the steps we’ve laid out, as it shows you can pay attention to detail – a key skill for this role!
Show Your Availability:Be upfront about your availability for the summer season. If you know you’ll need time off, let us know in your application. We appreciate honesty and it helps us plan better for the busy months ahead!
How to prepare for a job interview at Finest Stays
✨Know the Company
Before your interview, take some time to research Finest Stays. Understand their values, the type of guests they cater to, and what makes them unique in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer service, be prepared to share examples of how you've successfully handled guest inquiries or resolved issues in previous jobs. Highlight your ability to stay calm under pressure and maintain a friendly tone, even when faced with challenging situations.
✨Demonstrate Organisational Skills
As you'll be managing multiple inboxes and bookings, it's crucial to showcase your organisational skills. Bring up any tools or systems you've used in the past to keep track of tasks and communications. You might even want to suggest a simple template or process improvement that could benefit the team!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how they handle busy periods. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
