At a Glance
- Tasks: Guide customers through their repair journey with clear communication and support.
- Company: Finesse Accident Repair Centres, known for integrity and exceptional customer care.
- Benefits: Full-time position with a focus on professional development and teamwork.
- Other info: Join a supportive team in a dynamic environment with growth opportunities.
- Why this job: Make a real difference in customers' lives by providing first-class service.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Experience Advisor, you'll guide customers through every stage of their repair journey, ensuring they always know what's happening with their vehicle and feel looked after from the moment they contact us until they collect their car.
You'll work closely with our workshop, estimators, insurers, work providers and manufacturers to coordinate repairs while maintaining outstanding communication with customers. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact on every customer you assist.
Responsibilities
Welcome customers into the repair centre and provide a professional first impression.
Answer incoming telephone calls, emails and online enquiries.
Manage customer bookings and appointments.
Keep customers updated throughout their repair journey.
Coordinate with workshop teams, Vehicle Damage Assessors (VDAs), parts departments and work providers.
Arrange courtesy vehicles where required.
Maintain accurate customer records using our management systems.
Ensure every customer receives regular progress updates.
Handle customer queries professionally and resolve issues promptly.
Support the smooth day-to-day running of the front office.
Deliver a customer experience that reflects the high standards of the Finesse brand.
About you
You'll be a confident communicator with excellent organisational skills and a positive attitude. Experience within the automotive industry is beneficial.
You'll ideally have:
Excellent communication and interpersonal skills.
Good IT skills and confidence using computer systems.
Excellent attention to detail.
The ability to prioritise a busy workload.
A calm, professional approach under pressure.
Experience within the automotive industry
What We Offer
At Finesse, we invest in our people because we know great teams create great customer experiences.
You'll benefit from:
Competitive salary based on experience.
Company quarterly bonus scheme.
Ongoing training and career development.
Manufacturer-approved repair environment.
Supportive and friendly team culture.
Opportunities to progress within a growing business.
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Customer Experience Advisor in Dorking employer: Finesse Accident Repair Centres
Finesse Accident Repair Centres in Bracknell is an exceptional employer, offering a supportive and friendly work environment where your contributions are valued. With ongoing training and a quarterly bonus scheme, we prioritise employee growth and development, ensuring you have the tools to succeed in your role as a Customer Experience Specialist. Join us to be part of a dedicated team that fosters lasting customer relationships while enjoying the benefits of working in a leading repair centre in the South East.
Contact Details:
Finesse Accident Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Dorking
✨Tip Number 1
Get to know the company inside out! Research Finesse Accident Repair Centres, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since the role is all about guiding customers, try role-playing scenarios with friends or family. This will help you feel more confident and articulate when discussing how you can enhance the customer experience.
✨Tip Number 3
Be proactive during interviews! Don’t just wait for questions; ask insightful ones about the team dynamics and how they ensure a seamless customer journey. This shows you’re genuinely interested in being part of their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Finesse family right from the start!
We think you need these skills to ace Customer Experience Advisor in Dorking
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer-facing roles. We want to see how you’ve gone above and beyond to make customers feel valued and supported, just like we do at Finesse.
Communicate Clearly:Use plain English in your application. We appreciate clear communication, so avoid jargon and keep it straightforward. This will show us that you can explain things simply, just like you would with our customers.
Be Organised:Demonstrate your organisational skills in your application. Mention any tools or methods you use to keep track of tasks and ensure everything runs smoothly. We love a proactive approach!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Finesse Accident Repair Centres
✨Know the Company Inside Out
Before your interview, take some time to research AtFinesse Accident Repair Centres. Understand their values, the brands they work with, and their commitment to customer care. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their mission.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether face-to-face or over the phone. Practise explaining complex processes in simple terms, as this will reflect your ability to manage customer expectations confidently.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Think of specific instances where you've successfully managed multiple tasks or maintained accurate records. Bring up your strategies for staying organised, especially during busy periods, to show that you can handle the demands of the job.
✨Emphasise Your Customer-Centric Approach
AtFinesse values a customer-focused mindset. Be ready to discuss how you’ve gone above and beyond to ensure customers feel valued and supported. Share stories that highlight your genuine care for customers and how you’ve contributed to a positive experience in previous roles.
