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For Companies At a Glance
- Tasks: Support internal users with IT issues and ensure smooth operation of systems.
- Company: Join a respected PCB specialist with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Why this job: Be the go-to tech guru and make a real difference in a dynamic environment.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 is essential.
- Other info: Enjoy a diverse workplace that values honesty, respect, and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Competitive salary
Full Time, Permanent
Home based – Harrogate
Are you someone that likes to make things happen? Are you organised and solutions orientated? If this is you, then we have an exciting opportunity to join an established and respected Printed Circuit Board (PCB) specialist. Fineline VAR are the UK subsidiary of Fineline Global, one of the world’s leading suppliers of PCB’s. Following continued growth, we are looking for an IT Technician to join our team who is focused on providing a first-class service to our team. We believe our people are our strongest asset. We foster a diverse, inclusive community built on honesty, authenticity, and respect—making it an exceptional place to grow your career.
General Job Description
We are looking for a proactive, user-focused IT Technician to join our fast-paced IT Operations team. In this role, you will be the go-to person for our internal employees, ensuring that all IT equipment, software, and systems run smoothly. The ideal candidate possesses a strong technical aptitude, a methodical approach to problem-solving, and a genuine desire to provide exceptional internal service and support.
Duties include:
- Supporting the day-to-day operations of query resolution for internal users, tackling system and equipment issues efficiently.
- Configure, install, monitor, and maintain IT users’ desktop software and hardware, including new equipment setups.
- Providing comprehensive technical and application support, exercising methodical diagnostic skills to resolve unfamiliar issues and determine root causes.
- Evaluating, maintaining, and modifying desktop application packages.
- Documenting solutions to problems and developing clear, accessible end-user guidelines.
- Providing excellent service to internal users, acting as a role model for the team by consistently exceeding defined KPIs.
- Promote IT best practices and identify operational improvements for the efficient day-to-day running of IT Operations.
- Occasional travel is expected as part of fulfilling the role.
- Undertake any other reasonable duties required in line with capabilities and the needs of the company and its clients.
You will possess:
- Solid knowledge of Microsoft 365 system administration, operating systems, and common software/applications.
- Excellent verbal & written communication skills.
- Strong understanding of cybersecurity fundamentals and best practices.
- Strong technical aptitude with a methodical approach to diagnosing the root cause of issues, coupled with a constant desire to learn and acquire new knowledge.
- A structured and independent way of thinking.
- Highly flexible, open to change, and able to adapt quickly to the evolving needs of the business in a fast-paced environment.
- Excellent organizational skills with the ability to manage multiple activities simultaneously, ensuring high quality even under tight schedules.
- Attention to detail.
- A desire to progress.
Work Experience Requirements
- Previous experience of working in an IT support environment.
- Knowledge and understanding of Microsoft 365.
Education Requirements:
- O’Level / GSCE minimum (or equivalent).
- Related professional IT qualifications or certifications are highly beneficial but not essential.
- Holding a CompTIA A+ or Microsoft 365 Certified: Administrator Associate certification is a strong advantage.
IT Technician in Harrogate employer: Fineline
Contact Detail:
Fineline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Harrogate
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend IT meetups, or join online forums. You never know who might have a lead on that perfect IT Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews like a pro! Research common IT Technician interview questions and practice your responses. We want you to feel confident and ready to impress with your technical knowledge and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technician in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with Microsoft 365 and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your problem-solving skills.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear language and structure your documents well. We want to see that you can communicate effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fineline
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and common software applications. Be ready to discuss your experience with IT support and how you've tackled technical issues in the past. This will show that you're not just familiar with the tools, but that you can also use them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved tricky IT problems before. Think about the steps you took to diagnose the issue and how you communicated with users. This will demonstrate your methodical approach and your ability to provide exceptional service.
✨Communicate Clearly and Confidently
Since excellent verbal and written communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue, so being able to break it down will impress your interviewers.
✨Be Ready to Adapt
The job requires flexibility and the ability to manage multiple tasks. Think of examples where you've successfully adapted to changes or handled tight deadlines. This will highlight your organisational skills and readiness to thrive in a fast-paced environment.