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- Tasks: Assist customers via email and live chat, handling queries and account support tasks.
- Company: Join a fast-growing IT consulting firm in the financial services sector.
- Benefits: Enjoy a fully remote role with flexible hours and a supportive team culture.
- Why this job: Be part of a high-performing team making a real impact in customer support.
- Qualifications: Strong written English skills and experience in customer service or financial operations preferred.
- Other info: An Enhanced DBS check is required; we can assist with processing.
The predicted salary is between 28800 - 43200 £ per year.
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Remote |Full-Time
We’re hiring on behalf of a fast-growing IT consulting firm in the financial services sector. As they scale their remote operations, they’re looking forreliable, detail-oriented professionalsto join theirCustomer Support and Risk Monitoring team.
This is a fully remote role ideal for those with strong written English and experience in customer service, account support, or financial operations.
Key Responsibilities:
- Handle inbound customer queries via email and live chat
- Support account-level tasks: transaction review, identity verification, account recovery
- Flag suspicious behavior and assist fraud monitoring efforts
- Maintain CRM records accurately
- Follow daily workflows and meet performance targets
- Collaborate with compliance and CX teams as needed
About You:
- Fluent in written and spoken English
- Detail-oriented and able to follow protocols
- Discreet when handling sensitive financial/personal data
- Experience in customer support, financial services, or fraud investigation preferred
- Available full-time (Monday–Friday, UK hours)
- Stable internet connection and quiet work-from-home setup
Security Requirements:
- AnEnhanced DBS checkis required (we can assist with fast-tracked processing or accept a recent one within the last 3 months).
Join us in building a high-performing, remote-first support team!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
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Industries
Human Resources Services
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Customer Support Advisor (Remote – Financial Services) employer: findfolks
Contact Detail:
findfolks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Remote – Financial Services)
✨Tip Number 1
Familiarise yourself with the financial services sector. Understanding the basics of financial operations and customer support in this field will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in written English. Since the role involves handling customer queries via email and live chat, being articulate and clear is crucial.
✨Tip Number 3
Prepare for questions related to handling sensitive data. Given the nature of the job, demonstrating your understanding of discretion and compliance will be key.
✨Tip Number 4
Showcase any relevant experience in customer service or fraud investigation. Highlighting specific examples from your past roles can make a strong impression on the hiring team.
We think you need these skills to ace Customer Support Advisor (Remote – Financial Services)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, financial operations, or fraud investigation.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your detail-oriented nature and any experience you have with CRM systems or handling sensitive data.
Craft a Strong Cover Letter: Write a cover letter that showcases your written English skills and explains why you're a good fit for the Customer Support Advisor position. Mention your availability and commitment to working full-time.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at findfolks
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this role heavily relies on strong customer support skills.
✨Demonstrate Attention to Detail
Since the job requires handling sensitive financial data, emphasise your ability to follow protocols and maintain accuracy. You might want to share instances where your attention to detail made a significant difference in your work.
✨Familiarise Yourself with Financial Services
Brush up on basic financial concepts and terminology. Understanding the industry will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Remote Work Questions
As this is a remote position, be ready to discuss your home office setup and how you manage your time and productivity. Companies often look for candidates who can thrive in a remote environment, so demonstrate your readiness for this work style.
