Lettings Administrator

Estate agency – Lettings

We’re looking for a highly motivated Administrator (LSC – Deposits) to complement our fantastic team in our LCS (Lettings Support Centre) in Norwich, Norfolk. The main purpose of your role as Administrator (LSC – Deposits) is to provide deposit negotiation, support services and administration to branches, landlords and tenants.

What’s in it for you?

• Up to £22,400 (depending on experience)
• Industry leading training and development
• Support in training towards ARLA – NFOPP qualifications (additional £1000 once qualified)
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of an Administrator (LSC – Deposits)

• Liaising with landlords, tenants, branch staff and client accounting
• To ensure the smooth transition throughout the deposit process
• Advising and obtaining instructions from landlords and tenants at the end of the tenancy
• Administering Tenancy Deposit Scheme referrals
• Draw up schedule of costs based on checkout report
• Mediate and negotiate between the parties regarding the disposal of the deposit
• Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits

Essential skills and experience required to be a successful Administrator (LSC – Deposits)

• Outstanding customer service skills
• Solid administration skills
• Ability to work to deadlines and to strict standards
• Organised and able to prioritise workload in a fast-paced environment
• Resilient, positive, numerate, analytical and detail oriented
• Solid influencing skills and ability to negotiate with third parties
• Confident verbal communicator backed up with excellent letter writing skills
• IT literate (MS Office, internet, email systems)

Desirable skills: Residential Lettings, Estate Agency, Property Management, Contracts, Claims, Mediation

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