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- Tasks: Support science education by providing technical assistance and developing engaging content.
- Company: Join Findel, a leading eCommerce supplier of educational resources in the UK and beyond.
- Benefits: Enjoy 25 days holiday, hybrid working, staff discounts, and well-being support.
- Why this job: Make a real impact in science education while working in a fun, supportive environment.
- Qualifications: Experience as a school science technician or relevant science background is preferred.
- Other info: Proactive individuals with a passion for science education will thrive here.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to inspire the next generation of scientists? Come and join our friendly team as a Technical Support Assistant where you’ll play a key role in delivering expert science support to our internal teams and valued customers for our Philip Harris and Unilab brands. From answering product queries to shaping new science education tools, this is a varied and hands-on role with real impact.
Reporting to the Technical Support Manager, you’ll be the voice of technical confidence and the brain behind technical science content that supports and engages science customers. This role would suit someone who has experience as a school-based science technician or a science related degree. If this sounds like you, please get in touch – we’d love to hear from you.
Your Role:
- Provide first-line technical support for science education customers
- Contribute to product development – from concept to classroom
- Create clear and helpful "Notes for Use" and technical documentation
- Support marketing and training events, deliver workshops, and attend trade shows
- Ensure accurate technical representation in photography and digital content
- Help drive UK and international sales with technical input and support
- Maintain expert knowledge of product maintenance and service requirements
- Support the development of dynamic website content, blog posts, and product microsites
- Customer queries/issues resolution
- Actively contribute to product strategy - identifying opportunities and gaps in the science range.
About You:
- Experience as a school science technician or other relevant experience with a science background
- Strong communication skills with the ability to explain technical detail to different audiences
- A proactive mindset and genuine passion for science education
- Competency in Microsoft Office and a creative flair for content
- Able to solve problems by thinking creatively and being resourceful
- Excellent verbal and written communication/presentation skills
- Ambition to grow and a “can-do” attitude.
- Ideally have own transport and driving license
What’s in it for you:
- Competitive salary & benefits package including: 25 days holiday (pro rata)
- Birthday holiday
- Contributory pension scheme
- Employee Assistance Programme, including online GP & well-being support
- Volunteering Leave
- Staff discounts
We support hybrid working, with 3 days per week at our collaborative workspace in Hyde, Greater Manchester. Our culture is friendly, welcoming and supportive, and we believe work should be fun.
About Findel:
Findel is an eCommerce educational resources supplier in the UK and International schools and nurseries marketplace. We own several general and specialist educational brands; Hope, GLS, Davies Sports, Philip Harris, Spa4Schools, A-Z, EuHu and LDA. We look for people who want to inspire future generations of learners and who will play a part in moving Findel forward for the greater good. We recruit people who stand out from the crowd, take responsibility for seeking out what adds value and think outside the box.
To find out about Findel, our vision, values and all the great things we do to support communities and the environment, please visit: https://www.findel.co.uk/
Contact Detail:
Findel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Science Technician/ Technical Support Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by Philip Harris and Unilab. Understanding their range will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Showcase your communication skills by preparing to explain complex scientific concepts in simple terms. Think of examples from your past experiences where you've successfully communicated technical information to non-experts.
✨Tip Number 3
Be proactive in thinking about how you can contribute to product development. Consider potential gaps in the current science education tools and come up with ideas that could enhance the learning experience for students.
✨Tip Number 4
Prepare to discuss your creative flair for content creation. Bring examples of any previous work, such as technical documentation or educational materials, that highlight your ability to engage different audiences effectively.
We think you need these skills to ace Science Technician/ Technical Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a science technician or any related science background. Emphasise your communication skills and any previous roles where you provided technical support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for science education and how your skills align with the role. Mention specific examples of how you've contributed to product development or supported customers in the past.
Showcase Your Technical Skills: Detail your competency in Microsoft Office and any other relevant software. If you have experience creating technical documentation or content, be sure to include that as well.
Prepare for Potential Questions: Think about how you would explain complex scientific concepts to different audiences. Be ready to discuss your problem-solving approach and how you can contribute to the company's goals in your application.
How to prepare for a job interview at Findel
✨Show Your Passion for Science
Make sure to express your genuine enthusiasm for science education during the interview. Share any personal experiences or projects that highlight your passion, as this role is all about inspiring the next generation of scientists.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your technical expertise and how it relates to the role. Highlight any experience you have as a school science technician or relevant qualifications, and be ready to explain complex concepts in simple terms.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving skills. Think of examples where you've creatively resolved issues in a scientific context, and be ready to share your thought process during these situations.
✨Familiarise Yourself with Their Products
Research the Philip Harris and Unilab brands before the interview. Understanding their products and services will allow you to speak confidently about how you can contribute to product development and customer support.
