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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer engagement and drive exceptional experiences.
- Company: Join Findel, a purpose-driven leader in educational resources.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Why this job: Make a real impact on education while developing your leadership skills.
- Qualifications: Experience in telemarketing or customer account management is essential.
- Other info: Be part of a mission to inspire future generations and innovate in education.
The predicted salary is between 40000 - 50000 ÂŁ per year.
At Findel, we’re on an exciting journey to transform how we engage and support the schools, MATs, nurseries, and organisations we serve. As a Customer Engagement Team Manager, you’ll play a pivotal role in shaping these relationships, driving engagement with Findel’s brands, products and solutions whilst ensuring customers receive exceptional experiences, proactive support, and seamless access to our digital tools and services. This is a fantastic opportunity for an inspiring people leader who thrives in a fast‑paced, customer‑centric environment.
The Opportunity
You will lead a multiskilled team of Customer Account Managers and Telemarketing Executives, driving high performance, strong commercial outcomes, and excellent customer engagement. You’ll champion a customer success mindset across the team—ensuring every interaction adds value, strengthens loyalty, and helps schools and nurseries access the best of what Findel has to offer. This is your chance to make a measurable impact on customer growth, digital adoption, and the evolution of our customer experience strategy.
What You Will Deliver
- Motivational leadership that empowers a high‑performing team and nurtures a culture of accountability, collaboration, and continuous development.
- Exceptional customer engagement through proactive relationship‑building, portfolio management, and high‑quality communication.
- Successful planning and execution of telemarketing campaigns, driving conversions, pipeline growth, and ROI.
- Increased customer acquisition, reactivation, and year‑on‑year sales growth through insight‑led activity, data-driven targeting and strong commercial management.
- Effective onboarding and digital adoption support to help customers maximise value from Findel’s platforms, tools, and services.
- Accurate performance, KPI, and CRM reporting to influence decision‑making and support business objectives.
What You Will Bring to the Role
Essential:
- Proven experience in telemarketing/telesales leadership, or customer account management.
- Strong people leadership skills with a track record of developing individuals and teams.
- Commercial awareness and experience delivering revenue, growth, or lead generation targets.
- Ability to turn campaign briefs into clear, actionable plans.
- Experience supporting customers with digital tools or platforms.
- Data‑driven mindset with strong organisational and reporting skills.
- Excellent communication and influencing abilities.
Desirable:
- Experience in the education sector or B2B retail.
- Familiarity with customer success methodologies.
- Cross‑functional working experience with Marketing, Commercial, and Product teams.
- CRM platform experience.
Behaviours: Customer‑first mindset | Outcome‑focused | Empowering leader | Collaborative | Innovative | Accountable
Why Choose Findel
- A purpose‑driven organisation helping educators make a difference every day.
- A culture that champions innovation, collaboration, and continuous improvement.
- Opportunities to shape how we engage with thousands of educational settings across the UK.
- The chance to grow your career in a supportive and ambitious team.
About Findel
Findel Education is the leading educational resource supplier in the UK operating across the UK & internationally in the schools and nursery marketplace. Through our Findel Proposition we manage a number of trading brands including Hope, GLS, Davies Sports & Philip Harris. We believe that inspiring future generations is something worth fighting for. Through innovation, passion and determination, we’re proud to deliver where other companies fail! We draw on our deep roots to help schools, nurseries and educational establishments flourish. We know them, value them and make it our mission to understand them, inside and out.
With our Findel Foundation and awards including Great Place to Work certification and a silver EcoVadis Award for Sustainability, we look for people who want to inspire future generations of learners and who will play a part in moving Findel forward for the greater good. Visit our website to find out more.
If you are passionate about leading people and shaping exceptional customer experiences don’t hesitate to apply.
Customer Engagement Team Manager in Manchester employer: Findel
Contact Detail:
Findel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Team Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching Findel and its brands. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've motivated teams and driven customer engagement in past roles. Highlighting your people management experience will resonate well with Findel's focus on empowering leaders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Findel family.
We think you need these skills to ace Customer Engagement Team Manager in Manchester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer engagement and leadership in your application. Share specific examples of how you've inspired teams or improved customer experiences in the past.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Highlight your telemarketing or customer account management experience, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Engagement Team Manager role. Be sure to connect your background to our mission at Findel and how you can contribute to our goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Findel
✨Know Your Customer Engagement Strategies
Before the interview, brush up on various customer engagement strategies and methodologies. Be ready to discuss how you would implement these at Findel, especially in relation to schools and nurseries. Showing that you understand their unique needs will set you apart.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experiences and how you've empowered teams in the past. Use specific examples that highlight your ability to foster a culture of accountability and collaboration, which is crucial for the role of Customer Engagement Team Manager.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-driven mindset, come equipped with examples of how you've used data to drive customer engagement or improve team performance. Discuss any relevant KPIs you've managed and how they influenced your decision-making process.
✨Prepare Questions About Their Vision
Have insightful questions ready about Findel's vision for customer engagement and digital adoption. This shows your genuine interest in the company and helps you assess if their goals align with your own values and career aspirations.