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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer engagement and drive exceptional experiences.
- Company: Join Findel, a purpose-driven leader in educational resources.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Why this job: Make a real impact on education while shaping customer success strategies.
- Qualifications: Experience in telemarketing leadership and strong people management skills.
- Other info: Innovative environment with opportunities for continuous improvement and collaboration.
The predicted salary is between 40000 - 50000 ÂŁ per year.
At Findel, we’re on an exciting journey to transform how we engage and support the schools, MATs, nurseries, and organisations we serve. As a Customer Engagement Team Manager, you’ll play a pivotal role in shaping these relationships, driving engagement with Findel’s brands, products and solutions whilst ensuring customers receive exceptional experiences, proactive support, and seamless access to our digital tools and services. This is a fantastic opportunity for an inspiring people leader who thrives in a fast‑paced, customer‑centric environment.
The Opportunity
- You will lead a multiskilled team of Customer Account Managers and Telemarketing Executives, driving high performance, strong commercial outcomes, and excellent customer engagement.
- You’ll champion a customer success mindset across the team—ensuring every interaction adds value, strengthens loyalty, and helps schools and nurseries access the best of what Findel has to offer.
- This is your chance to make a measurable impact on customer growth, digital adoption, and the evolution of our customer experience strategy.
What You Will Deliver
- Motivational leadership that empowers a high‑performing team and nurtures a culture of accountability, collaboration, and continuous development.
- Exceptional customer engagement through proactive relationship‑building, portfolio management, and high‑quality communication.
- Successful planning and execution of telemarketing campaigns, driving conversions, pipeline growth, and ROI.
- Increased customer acquisition, reactivation, and year‑on‑year sales growth through insight‑led activity, data-driven targeting and strong commercial management.
- Effective onboarding and digital adoption support to help customers maximise value from Findel’s platforms, tools, and services.
- Accurate performance, KPI, and CRM reporting to influence decision‑making and support business objectives.
What You Will Bring to the Role
- Proven experience in telemarketing/telesales leadership, or customer account management.
- Strong people leadership skills with a track record of developing individuals and teams.
- Commercial awareness and experience delivering revenue, growth, or lead generation targets.
- Ability to turn campaign briefs into clear, actionable plans.
- Experience supporting customers with digital tools or platforms.
- Data‑driven mindset with strong organisational and reporting skills.
- Excellent communication and influencing abilities.
- Experience in the education sector or B2B retail.
- Familiarity with customer success methodologies.
- Cross‑functional working experience with Marketing, Commercial, and Product teams.
- CRM platform experience.
Behaviours:
Why Choose Findel
- A purpose‑driven organisation helping educators make a difference every day.
- A culture that champions innovation, collaboration, and continuous improvement.
- Opportunities to shape how we engage with thousands of educational settings across the UK.
- The chance to grow your career in a supportive and ambitious team.
About Findel
Findel Education is the leading educational resource supplier in the UK operating across the UK & internationally in the schools and nursery marketplace. Through our Findel Proposition we manage a number of trading brands including Hope, GLS, Davies Sports & Philip Harris. We believe that inspiring future generations is something worth fighting for. Through innovation, passion and determination, we’re proud to deliver where other companies fail! We draw on our deep roots to help schools, nurseries and educational establishments flourish. We know them, value them and make it our mission to understand them, inside and out. With our Findel Foundation and awards including Great Place to Work certification and a silver EcoVadis Award for Sustainability, we look for people who want to inspire future generations of learners and who will play a part in moving Findel forward for the greater good.
If you are passionate about leading people and shaping exceptional customer experiences don’t hesitate to apply.
Education Customer Engagement Team Lead employer: Findel
Contact Detail:
Findel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Customer Engagement Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Findel and its brands. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've motivated teams and driven customer engagement in past roles. Highlighting your ability to lead in a fast-paced environment will resonate well with Findel's needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Findel family.
We think you need these skills to ace Education Customer Engagement Team Lead
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for education and customer engagement shine through in your application. We want to see how your passion aligns with our mission at Findel to support schools and nurseries.
Tailor Your CV: Make sure your CV highlights relevant experience in telemarketing or customer account management. We love seeing how your skills can directly contribute to driving customer success and engagement.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Engagement Team Lead role. Share specific examples of how you've led teams and driven results in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make an impact at Findel.
How to prepare for a job interview at Findel
✨Know Your Customer Engagement Strategies
Before the interview, brush up on various customer engagement strategies, especially those relevant to the education sector. Be ready to discuss how you would implement these strategies at Findel and share examples from your past experiences.
✨Showcase Your Leadership Style
Prepare to talk about your leadership style and how you empower teams. Think of specific instances where you motivated a team to achieve high performance or fostered a culture of accountability and collaboration.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to influence decisions in previous roles. Highlight any experience with CRM platforms and how you’ve leveraged insights for customer success.
✨Engage with Findel’s Mission
Familiarise yourself with Findel’s mission and values. During the interview, express your passion for education and how you can contribute to their goal of inspiring future generations. This will show that you’re not just looking for a job, but are genuinely interested in making a difference.