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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer engagement and drive exceptional experiences.
- Company: Join Findel, a purpose-driven leader in educational resources.
- Benefits: Supportive culture, career growth opportunities, and a chance to make a real impact.
- Why this job: Shape the future of education while empowering your team and customers.
- Qualifications: Experience in leadership, telemarketing, and a passion for customer success.
- Other info: Innovative environment with a focus on collaboration and continuous improvement.
The predicted salary is between 40000 - 50000 ÂŁ per year.
At Findel, we’re on an exciting journey to transform how we engage and support the schools, MATs, nurseries, and organisations we serve. As a Customer Engagement Team Manager, you’ll play a pivotal role in shaping these relationships, driving engagement with Findel’s brands, products and solutions whilst ensuring customers receive exceptional experiences, proactive support, and seamless access to our digital tools and services. This is a fantastic opportunity for an inspiring people leader who thrives in a fast‑paced, customer‑centric environment.
The Opportunity
You will lead a multiskilled team of Customer Account Managers and Telemarketing Executives, driving high performance, strong commercial outcomes, and excellent customer engagement. You’ll champion a customer success mindset across the team—ensuring every interaction adds value, strengthens loyalty, and helps schools and nurseries access the best of what Findel has to offer. This is your chance to make a measurable impact on customer growth, digital adoption, and the evolution of our customer experience strategy.
What You Will Deliver
- Motivational leadership that empowers a high‑performing team and nurtures a culture of accountability, collaboration, and continuous development.
- Exceptional customer engagement through proactive relationship‑building, portfolio management, and high‑quality communication.
- Successful planning and execution of telemarketing campaigns, driving conversions, pipeline growth, and ROI.
- Increased customer acquisition, reactivation, and year‑on‑year sales growth through insight‑led activity, data-driven targeting and strong commercial management.
- Effective onboarding and digital adoption support to help customers maximise value from Findel’s platforms, tools, and services.
- Accurate performance, KPI, and CRM reporting to influence decision‑making and support business objectives.
What You Will Bring to the Role
Essential:
- Proven experience in telemarketing/telesales leadership, or customer account management.
- Strong people leadership skills with a track record of developing individuals and teams.
- Commercial awareness and experience delivering revenue, growth, or lead generation targets.
- Ability to turn campaign briefs into clear, actionable plans.
- Experience supporting customers with digital tools or platforms.
- Data‑driven mindset with strong organisational and reporting skills.
- Excellent communication and influencing abilities.
Desirable:
- Experience in the education sector or B2B retail.
- Familiarity with customer success methodologies.
- Cross‑functional working experience with Marketing, Commercial, and Product teams.
- CRM platform experience.
Behaviours: Customer‑first mindset | Outcome‑focused | Empowering leader | Collaborative | Innovative | Accountable
Why Choose Findel
- A purpose‑driven organisation helping educators make a difference every day.
- A culture that champions innovation, collaboration, and continuous improvement.
- Opportunities to shape how we engage with thousands of educational settings across the UK.
- The chance to grow your career in a supportive and ambitious team.
About Findel
Findel Education is the leading educational resource supplier in the UK operating across the UK & internationally in the schools and nursery marketplace. Through our Findel Proposition we manage a number of trading brands including Hope, GLS, Davies Sports & Philip Harris. We believe that inspiring future generations is something worth fighting for. Through innovation, passion and determination, we’re proud to deliver where other companies fail! We draw on our deep roots to help schools, nurseries and educational establishments flourish. We know them, value them and make it our mission to understand them, inside and out.
With our Findel Foundation and awards including Great Place to Work certification and a silver EcoVadis Award for Sustainability, we look for people who want to inspire future generations of learners and who will play a part in moving Findel forward for the greater good. Visit our website to find out more.
If you are passionate about leading people and shaping exceptional customer experiences don’t hesitate to apply.
Customer Engagement Team Manager employer: Findel
Contact Detail:
Findel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or related fields. Attend industry events, webinars, or even local meet-ups. The more people you know, the better your chances of landing that Customer Engagement Team Manager role!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've motivated teams and driven performance. They want to see that you can inspire others and create a culture of accountability.
✨Tip Number 3
Be proactive in your approach! Don’t just wait for job openings to pop up. Reach out directly to Findel or similar companies and express your interest in their mission. A little initiative can go a long way in making a memorable impression.
✨Tip Number 4
Utilise our website to apply! We’ve got all the resources you need to showcase your skills and experience. Make sure your application reflects your customer-first mindset and your ability to drive engagement. Let’s get you that interview!
We think you need these skills to ace Customer Engagement Team Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer engagement and education! Share specific examples of how you've made a difference in previous roles, especially in fast-paced environments. We love candidates who can demonstrate their commitment to making an impact.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in telemarketing or customer account management. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Be Data-Driven: Since we value a data-driven mindset, include any metrics or KPIs you've achieved in past roles. Whether it's sales growth or customer satisfaction scores, numbers speak volumes and show us your ability to drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you're proactive—just like we like our team members to be!
How to prepare for a job interview at Findel
✨Know Your Customer Engagement Strategies
Before the interview, brush up on various customer engagement strategies and methodologies. Be ready to discuss how you would implement these at Findel, especially in relation to schools and nurseries. Showing that you understand their unique needs will set you apart.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experiences and how you've empowered teams in the past. Use specific examples that highlight your ability to foster a culture of accountability and collaboration, which is crucial for the role of Customer Engagement Team Manager.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to drive customer engagement or improve team performance. Discuss any relevant KPIs you've tracked and how they influenced your decisions.
✨Engage with Their Mission
Familiarise yourself with Findel's mission and values. During the interview, express your passion for education and how you can contribute to their goal of inspiring future generations. This alignment will resonate well with the interviewers.