Lead a high-performing telesales team and shape the outbound sales strategy of an established, growing business.
FindCore are thrilled to be assisting an established and growing business with the recruitment of a Senior Telesales Manager.
Permanent, full-time position.
Salary
£55,000 - £65,000 basic salary + performance-related bonus + additional benefits
This is a senior sales leadership role with responsibility for driving outbound sales performance, leading and developing a high-performing telesales function and ensuring the team consistently delivers against ambitious revenue and conversion targets.
Key Responsibilities
- Lead, manage and develop the telesales function.
- Take ownership of overall team sales performance and revenue delivery.
- Set clear individual and team targets, KPIs and performance expectations.
- Coach and develop Telesales Executives, Team Leaders and wider sales personnel.
- Monitor outbound activity, conversion rates, appointments, pipeline and revenue.
- Review calls regularly and deliver structured coaching and feedback.
- Develop effective outbound sales strategies and prospecting campaigns.
- Improve lead conversion, customer engagement and overall sales productivity.
- Support team members with objection handling, negotiation and closing techniques.
- Monitor individual performance and implement development plans where required.
- Work closely with marketing and wider commercial teams to maximise lead generation.
- Ensure CRM records, pipeline information and sales forecasts remain accurate.
- Analyse performance data and identify opportunities to improve results.
- Recruit, onboard and develop new telesales professionals.
- Develop incentive structures and initiatives to maintain motivation and performance.
- Produce regular sales forecasts and performance reports for senior management.
- Build a positive, ambitious and accountable high-performance sales culture.
- Continuously improve telesales processes, systems and ways of working.
Skills & Experience Requirements
- Previous experience as a Telesales Manager, Head of Telesales, Inside Sales Manager, Sales Manager or similar.
- Proven track record of leading and developing high-performing outbound sales teams.
- Strong experience managing against revenue, conversion and activity targets.
- Excellent coaching and performance-management ability.
- Proven experience improving underperforming individuals and teams.
- Strong outbound sales, prospecting and lead-generation knowledge.
- Confident managing team leaders and experienced sales professionals.
- Excellent negotiation, objection-handling and closing skills.
- Strong commercial awareness and understanding of profitable sales growth.
- Comfortable analysing sales data and using it to drive performance.
- Strong CRM, pipeline-management and forecasting capability.
- Excellent leadership, communication and influencing skills.
- Resilient, motivated and highly results-focused.
- Experience within a fast-paced B2B telesales or inside-sales environment would be highly advantageous.
Benefits
- Performance-related bonus.
- Permanent, full-time position.
- Senior responsibility across the telesales function.
- Opportunity to shape and develop the wider outbound sales strategy.
- Long-term career progression.
- Ongoing leadership and professional development.
- Competitive additional benefits.
Senior Telesales Manager - 65k Salary + Bonus employer: FindCore
FindCore is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in the financial services sector. With a focus on employee growth and development, staff enjoy uncapped commission opportunities and a comprehensive benefits package, all while working in the vibrant city of Birmingham. Join us to make a meaningful impact by helping customers navigate their tax rebate claims and enjoy a rewarding career path.
