At a Glance
- Tasks: Help customers with queries and provide top-notch service from the comfort of your home.
- Company: Join a well-established business that values customer satisfaction and teamwork.
- Benefits: Enjoy fully remote work, consistent hours, and a supportive team environment.
- Other info: Flexible working hours and a chance to grow in a professional setting.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 20250 - 24750 £ per year.
About the Company
FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor.
About the Role
This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home.
Responsibilities
- Respond to customer enquiries by telephone, email and online channels
- Provide clear and accurate information about products and services
- Resolve customer queries and complaints professionally
- Maintain accurate customer records and update internal systems
- Process requests, orders and account updates
- Liaise with internal teams to resolve customer issues
- Follow up with customers when required
- Help maintain consistently high customer-service standards
Qualifications
Previous customer service experience is desirable.
Required Skills
- Excellent verbal and written communication skills
- Confident speaking with customers by telephone
- Strong problem-solving and organisational skills
- Professional, patient and approachable manner
- Good attention to detail
- Comfortable using Microsoft Office and customer-management systems
- Able to work independently from home
- Reliable internet connection and a suitable home-working environment
Preferred Skills
This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team.
Pay range and compensation package
Salary: Negotiable, depending on experience.
The closing date for applications is 07/09/2026. Applications will only be reviewed once the closing date has passed.
Customer Service Agent (Fully Remote) in Sale employer: FindCore
FindCore is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in the financial services sector. With a focus on employee growth and development, staff enjoy uncapped commission opportunities and a comprehensive benefits package, all while working in the vibrant city of Birmingham. Join us to make a meaningful impact by helping customers navigate their tax rebate claims and enjoy a rewarding career path.
