At a Glance
- Tasks: Help customers with queries and provide top-notch service from the comfort of your home.
- Company: Join a well-established business that values customer satisfaction and teamwork.
- Benefits: Enjoy flexible remote work, consistent hours, and a supportive team environment.
- Other info: Perfect for those seeking a reliable job with growth potential in a friendly atmosphere.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 20250 - 24750 £ per year.
FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor.
This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home.
Responsibilities
- Respond to customer enquiries by telephone, email and online channels
- Provide clear and accurate information about products and services
- Resolve customer queries and complaints professionally
- Maintain accurate customer records and update internal systems
- Process requests, orders and account updates
- Liaise with internal teams to resolve customer issues
- Follow up with customers when required
- Help maintain consistently high customer-service standards
Qualifications
- Previous customer service experience is desirable
Required Skills
- Excellent verbal and written communication skills
- Confident speaking with customers by telephone
- Strong problem-solving and organisational skills
- Professional, patient and approachable manner
- Good attention to detail
- Comfortable using Microsoft Office and customer-management systems
- Able to work independently from home
- Reliable internet connection and a suitable home-working environment
Preferred Skills
This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team.
Equal Opportunity Statement
The closing date for applications is 19/08/2026. Applications will only be reviewed once the closing date has passed.
Customer Service Advisor (Fully Remote) in Leicester employer: FindCore
FindCore is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Contracts Manager in Lanarkshire, you will benefit from a competitive salary, a company fuel card, and a car allowance, all while working in a dynamic environment that values teamwork and quality service delivery across the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Fully Remote) in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FindCore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FindCore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Fully Remote) in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FindCore:Your cover letter is your chance to shine! Tell us why you want to work at FindCore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FindCore!
How to prepare for a job interview at FindCore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
