At a Glance
- Tasks: Engage with customers through phone, email, and chat to solve their issues.
- Company: Join a supportive team dedicated to helping older and vulnerable people.
- Benefits: Gain valuable experience while making a difference in people's lives.
- Other info: Opportunity to grow in a meaningful role that values empathy and support.
- Why this job: Become a customer champion and turn clients into loyal advocates.
- Qualifications: 1-3 years of customer service experience and strong communication skills.
The predicted salary is between 28350 - 34650 £ per year.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities:
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications:
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Customer Service Representative - Older/Vulnerable People employer: FindCore
FindCore is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Contracts Manager in Lanarkshire, you will benefit from a competitive salary, a company fuel card, and a car allowance, all while working in a dynamic environment that values teamwork and quality service delivery across the public sector.
We think you need these skills to ace Customer Service Representative - Older/Vulnerable People
Communication Skills
Adaptability
Time Management
Problem-Solving Skills
Attention to Detail
Customer Service
Empathy
