At a Glance
- Tasks: Handle customer calls, provide support, and maintain accurate records.
- Company: Fast-growing customer support business in Altrincham.
- Benefits: Negotiable salary, bonus potential, overtime options, and a supportive work environment.
- Other info: Permanent role with Monday to Friday hours and opportunities for career growth.
- Why this job: Make a difference by helping older customers with compassion and patience.
- Qualifications: Confident phone skills and a genuine passion for helping people.
The predicted salary is between 25650 - 31350 £ per year.
Find Core are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Care Representative .
Permanent position.
This is a fully office-based role in Altrincham .
Monday - Friday, Permanent.
This is a volume telephone role supporting predominantly older customers process applications.
The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with people.
Salary Negotiable + Future bonus structure of up to £2,000 + overtime opportunities Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overtime, it's just an option) Key Responsibilities Handle a high volume of inbound and outbound customer calls each day.
Speak with new enquiries and understand each customer’s individual circumstances.
Explain the company’s service clearly, patiently and professionally.
Support older customers who may need additional reassurance or time on the telephone.
Qualify enquiries and book appointments with the Claims Team.
Maintain contact with existing customers throughout their journey.
Keep customer information and CRM records accurate and up to date.
Deliver excellent service without using a hard-sell approach. ...
Customer Service Representative employer: FindCore
FindCore is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Contracts Manager in Lanarkshire, you will benefit from a competitive salary, a company fuel card, and a car allowance, all while working in a dynamic environment that values teamwork and quality service delivery across the public sector.
