About the Company FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor. About the Role This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home. Responsibilities Respond to customer enquiries by telephone, email and online channels Provide clear and accurate information about products and services Resolve customer queries and complaints professionally Maintain accurate customer records and update internal systems Process requests, orders and account updates Liaise with internal teams to resolve customer issues Follow up with customers when required Help maintain consistently high customer-service standards Qualifications Previous customer service experience is desirable Required Skills Excellent verbal and written communication skills Confident speaking with customers by telephone Strong problem-solving and organisational skills Professional, patient and approachable manner Good attention to detail Comfortable using Microsoft Office and customer-management systems Able to work independently from home Reliable internet connection and a suitable home-working environment Preferred Skills This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team. Pay range and compensation package Salary: Negotiable, depending on experience Equal Opportunity Statement The closing date for applications is 31/08/2026. Applications will only be reviewed once the closing date has passed.
Customer Service Agent (Fully Remote) employer: FindCore
FindCore is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Contracts Manager in Lanarkshire, you will benefit from a competitive salary, a company fuel card, and a car allowance, all while working in a dynamic environment that values teamwork and quality service delivery across the public sector.
