At a Glance
- Tasks: Provide remote IT support and troubleshoot technical issues for users.
- Company: Join a growing business with a supportive tech team.
- Benefits: Competitive salary, fully remote work, and ongoing training.
- Other info: Great opportunity for career progression in a dynamic environment.
- Why this job: Make a difference by helping users solve their tech problems.
- Qualifications: Knowledge of Microsoft 365 and strong communication skills.
The predicted salary is between 28000 - 36000 £ per year.
Location: Fully Remote – UK Based
Salary: £28,000–£36,000, depending on experience
Hours: Monday–Friday
The Opportunity
FindCore are thrilled to be assisting a well-established and growing business with the recruitment of an IT Support Analyst. This is an excellent opportunity to join a supportive technical team, providing remote assistance to users and helping ensure systems, software and equipment operate effectively.
Key Responsibilities
- Provide first-line technical support to users by telephone, email and remote-access tools
- Log, manage and update support tickets accurately
- Set up user accounts, devices and system access
- Support Microsoft 365 applications and Windows environments
- Escalate more complex technical problems when required
- Maintain clear records of incidents, solutions and system updates
- Deliver a professional and helpful service to users
Skills & Experience
- Good knowledge of Microsoft 365 and Windows operating systems
- Confident troubleshooting common hardware and software issues
- Strong communication and problem-solving skills
- Ability to explain technical information clearly
- Organised approach with good attention to detail
- Comfortable managing multiple support requests
- Able to work independently in a fully remote environment
What’s on Offer
- Salary of £28,000–£36,000, depending on experience
- Fully remote working
- Consistent Monday–Friday hours
- Supportive and collaborative technical team
- Ongoing training and professional development
- Opportunity to progress within a growing organisation
The closing date for applications is 14/09/2026. Applications will only be reviewed once the closing date has passed.
IT Support Analyst - Fully Remote in Crawley employer: FindCore
FindCore is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Contracts Manager in Lanarkshire, you will benefit from a competitive salary, a company fuel card, and a car allowance, all while working in a dynamic environment that values teamwork and quality service delivery across the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Fully Remote in Crawley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FindCore values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FindCore might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FindCore!
✨Direct Apply to FindCore
Let's not forget to apply directly through the FindCore website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst - Fully Remote in Crawley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FindCore.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FindCore. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FindCore
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
