FindCore is assisting a fast-growing, customer-focused business with a Customer Service Manager & Sales – Call Centre role based in Manchester/Worsley. This hands-on leadership position oversees ~14 customer service advisors across sales and service teams, supported by two assistant managers, driving service levels, quality and commercial performance.
You will lead recruitment, onboarding and training, ensure regulatory and policy compliance, and use CRM and telephony data to optimise outcomes.
Contact Centre Lead – Customer Service & Sales (25% Bonus) employer: FindCore
FindCore is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in the financial services sector. With a focus on employee growth and development, staff enjoy uncapped commission opportunities and a comprehensive benefits package, all while working in the vibrant city of Birmingham. Join us to make a meaningful impact by helping customers navigate their tax rebate claims and enjoy a rewarding career path.
