At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for users remotely.
- Company: Join a supportive and growing tech team at FindCore.
- Benefits: Enjoy a competitive salary, remote work, and ongoing training.
- Other info: Great opportunity for career progression in a fully remote environment.
- Why this job: Make a real difference by helping users solve their tech problems.
- Qualifications: Knowledge of Microsoft 365 and strong communication skills required.
The predicted salary is between 28000 - 36000 £ per year.
IT Support Analyst – Fully Remote
Location: Fully Remote – UK Based
Salary: £28,000–£36,000, depending on experience
Hours: Monday–Friday
The Opportunity
FindCore are thrilled to be assisting a well-established and growing business with the recruitment of an IT Support Analyst.
This is an excellent opportunity to join a supportive technical team, providing remote assistance to users and helping ensure systems, software and equipment operate effectively.
Key Responsibilities
- Provide first-line technical support to users by telephone, email and remote-access tools
- Log, manage and update support tickets accurately
- Set up user accounts, devices and system access
- Support Microsoft 365 applications and Windows environments
- Escalate more complex technical problems when required
- Maintain clear records of incidents, solutions and system updates
- Deliver a professional and helpful service to users
Skills & Experience
- Good knowledge of Microsoft 365 and Windows operating systems
- Confident troubleshooting common hardware and software issues
- Strong communication and problem-solving skills
- Ability to explain technical information clearly
- Organised approach with good attention to detail
- Comfortable managing multiple support requests
- Able to work independently in a fully remote environment
What’s on Offer
- Salary of £28,000–£36,000, depending on experience
- Fully remote working
- Consistent Monday–Friday hours
- Supportive and collaborative technical team
- Ongoing training and professional development
- Opportunity to progress within a growing organisation
The closing date for applications is 14/09/2026. Applications will only be reviewed once the closing date has passed.
Technical Analyst/ 1st Line Support Analyst - Remote in Bolton employer: FindCore
FindCore is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in the financial services sector. With a focus on employee growth and development, staff enjoy uncapped commission opportunities and a comprehensive benefits package, all while working in the vibrant city of Birmingham. Join us to make a meaningful impact by helping customers navigate their tax rebate claims and enjoy a rewarding career path.
