At a Glance
- Tasks: Handle customer calls, provide support, and maintain accurate records.
- Company: Fast-growing customer support business with a focus on compassion.
- Benefits: Negotiable salary, bonus potential, overtime options, and a supportive work environment.
- Other info: Join a team that values high performance and genuine care.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Experience in customer service preferred; empathy and patience are key.
The predicted salary is between 19800 - 24200 £ per year.
About the Company
FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Support Advisor.
About the Role
This is a permanent, fully office-based role in Altrincham. Monday - Friday. This is a volume telephone role supporting predominantly older customers. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with people.
Responsibilities
- Handle a high volume of inbound and outbound customer calls each day.
- Speak with new enquiries and understand each customer’s individual circumstances.
- Explain the company’s service clearly, patiently and professionally.
- Support older customers who may need additional reassurance or time on the telephone.
- Qualify enquiries and book appointments with the Claims Team.
- Maintain contact with existing customers throughout their journey.
- Keep customer information and CRM records accurate and up to date while providing excellent service without using a hard-sell approach.
Qualifications
Previous experience in a telephone-based customer service, call handling, contact centre or similar role is preferred.
Required Skills
- Naturally warm, patient and empathetic communication style.
- Confident speaking with older customers and people who may require additional support.
- Strong telephone manner with the ability to explain information clearly and simply.
- Able to build trust and rapport quickly.
Preferred Skills
Previous experience within insurance, financial services, healthcare or another customer-focused environment would be advantageous but is not essential.
Pay range and compensation package
Salary negotiable + future bonus structure of up to £2,000 + overtime opportunities. Additional overtime is available, including enhanced rates for Saturdays (overtime is optional).
Equal Opportunity Statement
The company is looking for people who can combine high performance with genuine compassion and excellent customer care. For further information on this opportunity, please apply via the link.
Customer Support Advisor in Altrincham employer: FindCore
FindCore is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Contracts Manager in Lanarkshire, you will benefit from a competitive salary, a company fuel card, and a car allowance, all while working in a dynamic environment that values teamwork and quality service delivery across the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FindCore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FindCore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FindCore:Your cover letter is your chance to shine! Tell us why you want to work at FindCore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FindCore!
How to prepare for a job interview at FindCore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
