Claims Manager (Dealing with Older People)

Join a fast-growing customer support business where your compassionate approach can make a real difference to older clients navigating important benefit claims. FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Claims Manager. Permanent, full-time position based in Altrincham . This is a client-focused role supporting predominantly older customers through Attendance Allowance claims. You will speak with clients about their health, personal circumstances and day-to-day care needs, then turn those conversations into clear, detailed and accurate claims. Salary Fully negotiable, depending on experience + additional benefits Key Responsibilities Manage claims from initial client interview through to completion Conduct structured telephone appointments with clients, typically lasting 30–60 minutes Discuss medical conditions, symptoms, treatment and day-to-day care requirements Ask detailed follow-up questions to fully understand each client's circumstances Identify important information that may otherwise be overlooked Prepare accurate, detailed and professionally written claims Maintain high standards of spelling, grammar and written communication Keep accurate client records and case notes ...