At a Glance
- Tasks: Support older customers with Attendance Allowance claims through detailed conversations.
- Company: Fast-growing customer support business in Altrincham.
- Benefits: Negotiable salary, full training, and genuine progression opportunities.
- Other info: Supportive environment with opportunities for growth in healthcare and client support.
- Why this job: Make a real difference in clients' lives while developing specialist knowledge.
- Qualifications: Compassionate communication skills and ability to manage multiple cases.
The predicted salary is between 27900 - 34100 £ per year.
Find Core are thrilled to be assisting a fast-growing customer support business with the recruitment of a Benefits Claims Advisor.
Permanent, full-time position based in
Altrincham .
This is a client-focused role supporting predominantly older customers through Attendance Allowance claims.
You will speak with clients about their health, personal circumstances and day-to-day care needs, then turn those conversations into clear, detailed and accurate claims.
- Salary
- Fully negotiable, depending on experience + additional benefits
Key Responsibilities
- Manage claims from initial client interview through to completion.
- Conduct structured telephone appointments with clients, typically lasting 30–60 minutes.
- Discuss medical conditions, symptoms, treatment and day-to-day care requirements.
- Ask detailed follow-up questions to fully understand each client’s circumstances.
- Identify important information that may otherwise be overlooked.
- Prepare accurate, detailed and professionally written claims.
- Maintain high standards of spelling, grammar and written communication.
- Keep accurate client records and case notes.
- Manage a busy caseload and ensure claims progress efficiently.
- Work closely with the wider team to maintain excellent customer service.
Skills & Experience
- Compassionate, patient and confident speaking with older customers.
- Excellent listening and communication skills.
- Strong written English with excellent attention to detail.
- Comfortable discussing sensitive health and personal care matters.
- Able to understand and process detailed medical information.
- Highly organised with the ability to manage multiple cases.
- Previous Attendance Allowance experience is not required as full training will be provided.
- Experience within healthcare, nursing, social care, occupational therapy, physiotherapy, medical administration, case management, legal services or support work would be advantageous.
- A medical or healthcare background would be particularly beneficial.
- What’s on Offer
- Fully negotiable salary depending on experience.
- Permanent, full-time position.
- Full training provided.
- Genuine progression opportunities as the company continues to grow.
- Meaningful role where your work can make a real difference to clients and their families.
- Supportive, fast-growing working environment.
- Opportunity to develop specialist knowledge within claims and client support.
Please apply.
Medical Claims Administrator in Altrincham employer: FindCore Careers
FindCore is an exceptional employer, offering a dynamic work environment for Field Technicians in Watford. With a focus on employee growth and development, the company provides regular overtime opportunities and the use of advanced technology in structural investigations. The supportive work culture fosters collaboration and safety, making it an ideal place for those seeking meaningful and rewarding careers in the construction and engineering sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Claims Administrator in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FindCore Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FindCore Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Medical Claims Administrator in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FindCore Careers:Your cover letter is your chance to shine! Tell us why you want to work at FindCore Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FindCore Careers!
How to prepare for a job interview at FindCore Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
