Join a fast-growing customer support business where your compassionate approach can make a real difference to older clients navigating important benefit claims.
FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Claims Manager.
Permanent, full-time position based in Altrincham.
This is a client-focused role supporting predominantly older customers through Attendance Allowance claims. You will speak with clients about their health, personal circumstances and day-to-day care needs, then turn those conversations into clear, detailed and accurate claims.
Salary
Fully negotiable, depending on experience + additional benefits
Key Responsibilities
- Manage claims from initial client interview through to completion
- Conduct structured telephone appointments with clients, typically lasting 30–60 minutes
- Discuss medical conditions, symptoms, treatment and day-to-day care requirements
- Ask detailed follow-up questions to fully understand each client's circumstances
- Identify important information that may otherwise be overlooked
- Prepare accurate, detailed and professionally written claims
- Maintain high standards of spelling, grammar and written communication
- Keep accurate client records and case notes
- Manage a busy caseload and ensure claims progress efficiently
- Work closely with the wider team to maintain excellent customer service
Skills & Experience
- Compassionate, patient and confident speaking with older customers
- Excellent listening and communication skills
- Strong written English with excellent attention to detail
- Comfortable discussing sensitive health and personal care matters
- Able to understand and process detailed medical information
- Highly organised with the ability to manage multiple cases
- Previous Attendance Allowance experience is not required as full training will be provided
- Experience within healthcare, nursing, social care, occupational therapy, physiotherapy, medical administration, case management, legal services or support work would be advantageous
- A medical or healthcare background would be particularly beneficial
What's on Offer
- Fully negotiable salary depending on experience
- Permanent, full-time position
- Full training provided
- Genuine progression opportunities as the company continues to grow
- Meaningful role where your work can make a real difference to clients and their families
- Supportive, fast-growing working environment
- Opportunity to develop specialist knowledge within claims and client support
Please apply.
Claims Manager (Dealing with Older People) in Altrincham employer: FindCore Careers
FindCore is an exceptional employer, offering a dynamic work environment for Field Technicians in Watford. With a focus on employee growth and development, the company provides regular overtime opportunities and the use of advanced technology in structural investigations. The supportive work culture fosters collaboration and safety, making it an ideal place for those seeking meaningful and rewarding careers in the construction and engineering sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager (Dealing with Older People) in Altrincham
✨Dive Into Industry Networking Events
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Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at FindCore Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at FindCore Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at FindCore Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at FindCore Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at FindCore Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding FindCore Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
