Visitor Centre Assistant

It takes a special someone to be the face of an art gallery, museum or visitor centre. You’ll be responsible for greeting and guiding guests, offering information and answering questions. Someone’s day or night will depend on your brilliant people skills.

What you’ll do

It’s your job to welcome visitors, answer any queries and steer them in the right direction. You have a chance to make every interaction memorable.

A typical day might include:

• Receiving visitors and ensuring their customer service experience is excellent.
• Providing information, sales, cleaning and security during public opening hours.
• Making sales, such as helping people purchase tickets and products on display.
• Helping with membership and donation queries or with buying images and other online items.
• Working as part of a team of assistants to provide Health and Safety, Security and Technical support.

Who you are

You’re a good listener with excellent communication skills. You take pride in providing great customer service and making sure people have the best experience.

Ideally you’ll have:

• 2 GCSEs (grades 9-4) in English and Mathematics or equivalent.
• A willingness to undertake training and development where appropriate.
• Commercial awareness and ability to support income generation.
• Experience of working in a busy customer-focused operation, handling financial transactions and using information systems.
• ICT/keyboard skills, particularly the ability to use Microsoft Office applications, CRM and EPOS.

What we want

We need someone who can:

• Offer an excellent visitor experience at all times meeting revenue targets.
• Communicate with visitors and staff confidently, fluently and coherently.
• Ensure commercial spaces are presented at the highest possible standard.
• Implement safety, cleanliness and security measures at all times.
• Be a key contact for the visitor centre out of hours.
• Mentor and support volunteers acting as customer support.

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