Training Manager

Training Manager PIB Underwriting & Distribution is a leading MGA within the PIB Group, specialising in delivering innovative insurance solutions across the UK. We are committed to excellence, growth, and the professional development of our people. We are seeking an experienced Training Manager to join our team, reporting into our Gloucester Office. This is a fantastic opportunity for a dynamic individual with a passion for learning and development, who has progressed into this role from being a proven trainer and is ready to make a significant impact across the Schemes & Affinities area of the business.

Responsibilities include:

• Design and deliver a clear Learning and Development strategy and operating model, aligned to the Divisional strategy, goals and objectives.
• Coach, develop and inspire a team of Divisional operational trainers, across various sites, to continually evolve their skills, competence and delivery.
• Ensure the team effectively plan, develop and deliver engaging and innovative learning across the Division.
• Audit and evaluate training delivery, to provide ongoing learning and development for your team.
• Work closely with Head of Transformation and Head of Service Improvement to consider internal and external feedback, proactively identifying training requirements and opportunities for improvement, across regulatory compliance and service delivery.
• Support key transformational projects and change activities to ensure new technology or processes are seamlessly embedded, driving acceptance, continuous improvement, and excellence.
• Identify and report on KPIs to continually measure training effectiveness, evolve standards, and improve value.
• Ensure mandatory learning is embraced to embed key behaviours and competencies for good customer outcomes and strong commercial performance.
• Review, improve, and ensure consistency of Training Needs Analysis methods, training materials, and feedback mechanisms across U&D.
• Present regular updates at Brand and Senior Leadership meetings to demonstrate a path to excellence.

Further information:

We offer a competitive salary and benefits, including:

• Holiday allowance with an option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave
• Flexible benefits package
• Discounts via our benefits portal on technology, cinemas, restaurants, and more
• Referral schemes
• Discounted PIB products
• Comprehensive employee welfare programs
• Volunteering days to support community engagement
• Range of discounts including attraction passes and beauty services
• Learning & development framework including professional study options and apprenticeships
• Support for charity fundraising through PIB Community Trust
• Environmental responsibility initiatives

We are proud of our industry awards and growth. PIB operates a flexible working policy, and we are committed to diversity and inclusion. We do not discriminate based on race, colour, gender, religion, disability, age, sexual orientation, or any protected characteristic.