At a Glance
- Tasks: Lead product strategy for financial crime investigations and customer risk data collection.
- Company: Join a diverse, inclusive team at a leading fintech company.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Other info: Embrace a culture of learning and innovation in a global team.
- Why this job: Make a real impact by revolutionising financial crime operations with AI and automation.
- Qualifications: Experience in building scalable platforms and leading cross-functional teams.
The predicted salary is between 90000 - 110000 £ per year.
What You Will Build & Own: You will lead the overarching product strategy for how we collect customer risk data, route tasks, and handle complex financial crime investigations. Specifically, your squad focuses on three core pillars:
- The 360° Customer Data Engine: Revolutionize how we collect, ingest, and synthesize customer information. You will build frameworks that aggregate complex data points into a unified, real-time risk profile, giving analysts instant context without the hunt.
- Intelligent Case Handling & Workflows: Own the end-to-end case management experience. You will build flexible, customizable workflow engines that empower operational teams to design, test, and deploy new compliance rules and investigation paths accelerating our time-to-market against new threat vectors.
- The AI & Automation Foundation: Set the architectural and product blueprint for augmenting human intelligence. You will integrate machine learning, LLMs, and smart automation into the daily workflow of analysts—from automated data summarization and predictive task routing to AI 'copilots' that draft investigation summaries and highlight anomalies.
Key Responsibilities:
- Lead a 30-Person Multi-Team Squad: Provide strategic vision, product coaching, and execution leadership to three cross-functional teams of engineers, designers, and analysts.
- Pioneer AI-Augmented Operations: Identify high-friction manual processes in KYC, EDD (Enhanced Due Diligence), and fraud investigation, partnering with Data Science to deploy automated decisioning and generative AI assistance.
- Unify the Operational Stack: Oversee the consolidation of fragmented tooling into a seamless, cohesive platform, standardizing core risk, quality assurance (QA), and workforce management (WFM) processes globally.
- Drive Cross-Functional Alignment: Act as the primary bridge between global product teams, compliance officers, and operational floor managers, ensuring platform improvements directly drop our cost of servicing.
- Operate as a Player-Coach: Seamlessly zoom out to set a 2-year platform vision, and zoom in to unblock technical architectural decisions or analyze operational workflow bottlenecks.
What We’re Looking For:
- Platform & Scale Experience: You have built and scaled complex platforms, internal operating systems, or B2B SaaS products supporting thousands of daily active users or millions of end-consumers. You understand the intricate architecture required for high-availability, low-latency workflows.
- AI & Automation Intuition: You don't need to be a machine learning engineer, but you know how to productize data science. You look at a manual operational workflow and immediately see how smart heuristics, predictive models, or LLM summarization can 10x human output.
- Proven People Leadership: You have experience hiring, onboarding, and mentoring Product Managers (both ICs and Leads). You know how to build a high-context, autonomous culture across multiple distributed sub-teams.
- Relentlessly Data-Driven: You self-serve with SQL/data tools to uncover operational bottlenecks, quantify friction, and measure the ROI of automation. You tell compelling stories with data to rally engineering and compliance around a shared metric.
- Consumer-Grade Mindset for Internal Tools: You reject the idea that internal operational tools should be clunky or slow. You care deeply about UX, design, and developer/analyst ergonomics.
Benefits: We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role, and you’re great at articulating your thinking, we’d like to hear from you.
For everyone, everywhere. We're building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
Product Director – FinCrime & Operations Platform employer: Find Operators
At Wise, we pride ourselves on fostering a diverse and inclusive work culture that empowers our employees to thrive. As a Product Director in our vibrant London office, you will not only lead innovative projects at the forefront of financial crime prevention but also benefit from extensive professional growth opportunities and a collaborative environment that values your unique contributions. Join us to be part of a mission-driven team that is reshaping the future of finance while enjoying the perks of a supportive workplace that champions personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Product Director – FinCrime & Operations Platform
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Find Operators!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Find Operators would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Find Operators through your school's career services!
We think you need these skills to ace Product Director – FinCrime & Operations Platform
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Director – FinCrime & Operations Platform, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Director – FinCrime & Operations Platform position at Find Operators. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Find Operators
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
