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For Companies At a Glance
- Tasks: Lead and inspire a talented client services team while managing key client relationships.
- Company: Join an ambitious agency on a journey to make 2025 their best year yet!
- Benefits: Enjoy remote work, training budgets, and a competitive salary with great perks.
- Why this job: Be part of a dynamic culture that values growth, collaboration, and client success.
- Qualifications: Experience as an Account Director or similar role in a full-service agency is essential.
- Other info: This role offers a chance to elevate your career in a fast-growing environment.
The predicted salary is between 43200 - 72000 £ per year.
About the Company
This epic agency has been on a tremendous journey over the last few years...and 2025 is set to be their biggest, boldest, and best yet!
Description
We are looking for a talented Head of Client Services with exceptional relationship and team management skills to join a fast-growing full-service agency. Managing and motivating a well-established team of AD's, AM's and AE's, you will be the ultimate point of escalation for all of the agency's major accounts, ensuring that clients trust, advocate, and grow with the agency.
Day to day, you will be responsible for:
- Building, developing, and retaining an outstanding client services team
- Working collaboratively with teams across the agency to drive performance
- Spotting opportunities for the growth and development of accounts
- Building the agency relationship with existing and new clients
- Onboarding new clients and managing the most senior relationships
- Contributing to the success of your clients and continually being curious about their business
Experience
To be considered for this role, you will be incredibly commercially minded and a skilled team leader. You will be either working as an Account Director or Senior Account Director in a full-service/advertising agency and looking for a step up, or perhaps already working as a Head of Client Services and looking for a new challenge with an ambitious agency.
Remuneration
Remote working with regular team meet ups
Training budgets
Excellent salary and benefits package (this can be disclosed upon application)
Head of Client Services employer: Find My CV
Contact Detail:
Find My CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network with professionals in the advertising and client services industry. Attend relevant events or webinars where you can meet potential colleagues or clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully managed teams and built client relationships in previous roles. This can be done through informal conversations or during networking events.
✨Tip Number 3
Research the agency thoroughly to understand their values, culture, and recent projects. This knowledge will help you tailor your approach and demonstrate your genuine interest in contributing to their success.
✨Tip Number 4
Prepare insightful questions about the agency's future goals and challenges in client services. This shows your proactive mindset and eagerness to engage with their vision, making you a standout candidate.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client services and team management. Use specific examples that demonstrate your ability to build and retain client relationships, as well as your leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the agency. Discuss how your background aligns with their needs, particularly your experience in managing accounts and leading teams. Be sure to mention any relevant achievements.
Showcase Your Commercial Mindset: Emphasise your commercial acumen in both your CV and cover letter. Provide examples of how you've identified growth opportunities for clients and contributed to their success, showcasing your understanding of the business landscape.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Find My CV
✨Showcase Your Leadership Skills
As a Head of Client Services, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to fostering collaboration and driving performance.
✨Understand the Agency's Vision
Research the agency's journey and their goals for 2025. Be ready to discuss how your experience aligns with their vision and how you can contribute to their ambitious plans. This shows your genuine interest in the company and its future.
✨Prepare for Client Scenarios
Anticipate questions about handling difficult client situations or escalations. Think of specific instances where you've turned challenges into opportunities, showcasing your problem-solving skills and ability to maintain strong client relationships.
✨Demonstrate Commercial Acumen
Since the role requires a commercially minded individual, be prepared to discuss how you've identified growth opportunities in previous roles. Share insights on how you can help the agency expand its client base and enhance existing relationships.
