At a Glance
- Tasks: Join us as a Customer Relationship Administrator, managing resources and supporting trainers daily.
- Company: FIND is a leading staffing business in the Skills and Apprenticeship sectors with 30 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Must have a vehicle for travel; office located in Reading.
- Why this job: Be part of a trusted organisation making a real impact in training across the UK.
- Qualifications: Proficiency in Microsoft Office, strong numeracy, and excellent communication skills required.
The predicted salary is between 24000 - 33600 £ per year.
FIND is a specialist staffing business serving the Skills, Learning, and Apprenticeship markets across the UK. We are representing one of the largest providers in the training sector—an Ofsted Grade 2 organisation with over 30 years of experience. They deliver training across all four nations of the UK, supporting over 7,000 active apprentices. Recognised as a trusted leader in the field, they are now seeking an Administrator to join their team.
Role: Resources Planning Administrator
Location: Hybrid working, with a minimum of two office days a week in Reading
Salary: £24,000
Travel: Candidates must drive and have access to their own vehicle as the office isn’t accessible via public transport
Person Specification
- Key Technical Skills:
- Microsoft office and excellent Excel skills
- Excellent numeracy skills
- Working knowledge of the buying process
- Commercial understanding to identify and implement cost savings
- Key Behavioural Competencies:
- Strong communication skills – both written & verbal
- Flexible and proactive team player
- Good problem solving skills and logical thinker
- Ability to prioritise and excellent organisational skills
- Ability to work under pressure & meet tight deadlines
Top 4 Major Tasks and Activities:
- Assist Resource Lead with scheduling project.
- Assert yourself as first point of contact for all trainers and associates.
- Responsible for raising Purchase Orders
- Responsible for ordering and stock management of Academy consumables.
Additional Key Accountabilities:
- Coordination and maintenance of all central resources
- Carry out stock takes of all Academy consumables and assets.
- Proactively engage with both trainers and suppliers to improve training material quality and identify cost savings.
- Responsible for allocating our virtual classroom licences and informing trainers.
- Responsible for keeping our Workbook ordering portal up to date and being the key contact for our supplier.
Key Outputs/Deliverables:
- Report trainer utilisation figures.
- Report room utilisation figures.
- Report resource utilisation figures.
- Monthly stock take
Customer Relationship Administrator employer: FIND | Creating Futures
As a leading provider in the training sector, our company offers a dynamic and supportive work environment where employees can thrive. With a strong focus on professional development, we provide ample opportunities for growth and advancement, all while enjoying the flexibility of hybrid working in Reading. Join us to be part of a dedicated team that values collaboration, innovation, and the continuous improvement of training quality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Administrator
✨Tip Number 1
Familiarise yourself with the training sector and the specific organisation you're applying to. Understanding their values, mission, and the services they provide will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Since the role requires excellent numeracy skills and a working knowledge of the buying process, being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed resources or projects in the past. Highlighting your organisational skills and ability to work under pressure will resonate well with the hiring team, as these are key competencies for the role.
✨Tip Number 4
Network with current or former employees of the organisation if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role during interviews.
We think you need these skills to ace Customer Relationship Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role of Customer Relationship Administrator. Emphasise your proficiency in Microsoft Office, especially Excel, and any experience you have with resource planning or administration.
Craft a Compelling Cover Letter:Write a cover letter that showcases your strong communication skills and problem-solving abilities. Mention specific examples of how you've successfully managed projects or improved processes in previous roles.
Highlight Key Competencies:In your application, clearly demonstrate your organisational skills and ability to work under pressure. Use bullet points to outline how you meet the behavioural competencies listed in the job description.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at FIND | Creating Futures
✨Showcase Your Excel Skills
Since the role requires excellent Excel skills, be prepared to discuss your experience with spreadsheets. You might even want to mention specific functions or tools you've used in past roles that could be relevant.
✨Demonstrate Strong Communication
As a Customer Relationship Administrator, communication is key. Think of examples where you've effectively communicated with team members or clients, and be ready to share these during the interview.
✨Highlight Problem-Solving Abilities
The job requires good problem-solving skills. Prepare a couple of scenarios where you successfully identified a problem and implemented a solution, showcasing your logical thinking.
✨Understand the Company’s Values
Research FIND and their approach to training and apprenticeships. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
