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- Tasks: Join us as a Customer Relationship Administrator, managing resources and supporting trainers daily.
- Company: FIND is a leading staffing business in the Skills and Apprenticeship sectors with 30 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a trusted organisation making a real impact in training across the UK.
- Qualifications: Proficiency in Microsoft Office, strong numeracy, and excellent communication skills are essential.
- Other info: Must have a driving licence and access to a vehicle for office commutes.
The predicted salary is between 24000 - 33600 £ per year.
FIND is a specialist staffing business serving the Skills, Learning, and Apprenticeship markets across the UK. We are representing one of the largest providers in the training sector—an Ofsted Grade 2 organisation with over 30 years of experience. They deliver training across all four nations of the UK, supporting over 7,000 active apprentices. Recognised as a trusted leader in the field, they are now seeking an Administrator to join their team.
Role: Resources Planning Administrator
Location: Hybrid working, with a minimum of two office days a week in Reading
Salary: £24,000
Travel: Candidates must drive and have access to their own vehicle as the office isn’t accessible via public transport
Person Specification
- Key Technical Skills:
- Microsoft office and excellent Excel skills
- Excellent numeracy skills
- Working knowledge of the buying process
- Commercial understanding to identify and implement cost savings
- Strong communication skills – both written & verbal
- Flexible and proactive team player
- Good problem solving skills and logical thinker
- Ability to prioritise and excellent organisational skills
- Ability to work under pressure & meet tight deadlines
Top 4 Major Tasks and Activities:
- Assist Resource Lead with scheduling project.
- Assert yourself as first point of contact for all trainers and associates.
- Responsible for raising Purchase Orders
- Responsible for ordering and stock management of Academy consumables.
Additional Key Accountabilities:
- Coordination and maintenance of all central resources
- Carry out stock takes of all Academy consumables and assets.
- Proactively engage with both trainers and suppliers to improve training material quality and identify cost savings.
- Responsible for allocating our virtual classroom licences and informing trainers.
- Responsible for keeping our Workbook ordering portal up to date and being the key contact for our supplier.
Key Outputs/Deliverables:
- Report trainer utilisation figures.
- Report room utilisation figures.
- Report resource utilisation figures.
- Monthly stock take
Customer Relationship Administrator employer: FIND | Creating Futures
Contact Detail:
FIND | Creating Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Administrator
✨Tip Number 1
Familiarise yourself with the training sector and the specific needs of apprenticeships. Understanding the landscape will help you engage more effectively with trainers and associates, showcasing your proactive approach.
✨Tip Number 2
Brush up on your Excel skills, especially in areas like data analysis and reporting. Being able to demonstrate your proficiency in managing and interpreting data will set you apart as a strong candidate for the role.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for being the first point of contact for trainers.
✨Tip Number 4
Get familiar with stock management processes and purchasing systems. Understanding how to efficiently manage resources and identify cost-saving opportunities will demonstrate your commercial awareness and problem-solving abilities.
We think you need these skills to ace Customer Relationship Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Customer Relationship Administrator. Emphasise your proficiency in Microsoft Office, especially Excel, and any experience you have with resource planning or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and problem-solving abilities. Mention specific examples from your past experiences that demonstrate your organisational skills and ability to work under pressure.
Highlight Key Competencies: In your application, clearly outline how you meet the key behavioural competencies listed in the job description. Use bullet points to make it easy for the hiring team to see your strengths in areas like teamwork, flexibility, and logical thinking.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an administrator.
How to prepare for a job interview at FIND | Creating Futures
✨Showcase Your Excel Skills
Since the role requires excellent Excel skills, be prepared to discuss your experience with spreadsheets. You might even want to mention specific functions or projects where you've used Excel to solve problems or improve processes.
✨Demonstrate Strong Communication
As a Customer Relationship Administrator, communication is key. Think of examples where you've effectively communicated with team members or clients, and be ready to share how you handled any challenges that arose.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet or come up with creative solutions. This will show your potential employer that you can handle the pressures of the role and meet tight deadlines.
✨Understand the Company’s Values
Research the company and its mission in the training sector. Being able to articulate how your values align with theirs will demonstrate your genuine interest in the position and help you stand out as a candidate.
