Customer Relationship Administrator

FIND is a specialist staffing business serving the Skills, Learning, and Apprenticeship markets across the UK.

We are representing one of the largest providers in the training sector—an Ofsted Grade 2 organisation with over 30 years of experience. They deliver training across all four nations of the UK, supporting over 7,000 active apprentices. Recognised as a trusted leader in the field, they are now seeking an Administrator to join their team.

Role: Resources Planning Administrator

• Location: Hybrid working, with a minimum of two office days a week in Reading
• Salary: £24,000
• Travel: Candidates must drive and have access to their own vehicle as the office isn’t accessible via public transport

Person Specification Key Technical Skills:

• Microsoft office and excellent Excel skills
• Excellent numeracy skills
• Working knowledge of the buying process
• Commercial understanding to identify and implement cost savings

Key Behavioural Competencies:

• Strong communication skills – both written & verbal
• Flexible and proactive team player
• Good problem solving skills and logical thinker
• Ability to prioritise and excellent organisational skills
• Ability to work under pressure & meet tight deadlines

Top 4 Major Tasks and Activities:

• Assist Resource Lead with scheduling project.
• Assert yourself as first point of contact for all trainers and associates.
• Responsible for raising Purchase Orders
• Responsible for ordering and stock management of Academy consumables.

Additional Key Accountabilities:

• Coordination and maintenance of all central resources
• Carry out stock takes of all Academy consumables and assets.
• Proactively engage with both trainers and suppliers to improve training material quality and identify cost savings.
• Responsible for allocating our virtual classroom licences and informing trainers.
• Responsible for keeping our Workbook ordering portal up to date and being the key contact for our supplier.

Key Outputs/Deliverables:

• Report trainer utilisation figures.
• Report room utilisation figures.
• Report resource utilisation figures.
• Monthly stock take