At a Glance
- Tasks: Lead and scale commercial customer organisation for strategic account growth.
- Company: Dynamic tech consulting firm with strong banking relationships.
- Benefits: Executive-level influence, opportunity to shape future strategy, and ambitious growth plans.
- Other info: Ideal for those seeking to make an impact in sophisticated enterprise environments.
- Why this job: Join a scale-up at a pivotal moment with significant growth ambitions.
- Qualifications: Experience in technology consulting and managing large strategic accounts.
The predicted salary is between 100000 - 150000 € per year.
Location: UK Based | Significant UK travel
An executive commercial leader from a technology consulting, workforce transformation, enterprise learning, hire‑train‑deploy or technology staffing background with deep experience operating within Banking and Financial Services clients. You've built and grown strategic enterprise accounts, led high‑performing commercial/customer organisations and are comfortable operating at C‑suite level within sophisticated global banking environments. This is not a traditional sales leadership role. The business already has deep relationships across global banking clients and now requires a commercially elite operator capable of unlocking significantly greater strategic revenue from existing enterprise accounts.
The organisation delivers technology training, workforce transformation, digital capability, early careers programmes and consulting‑style solutions into some of the world's largest financial institutions. The successful individual will lead and scale the commercial customer organisation responsible for:
- Strategic account growth
- Enterprise relationship management
- Customer success strategy
You will operate directly with:
- CTOs
- Heads of Technology
- Global Banking leadership teams
This role requires someone capable of operating in sophisticated enterprise environments where relationship depth, strategic thinking and consultative commercial leadership are critical.
Experience required:
- Experience within technology consulting, technology training, workforce transformation, staffing, hire‑train‑deploy, graduate solutions or enterprise services
- Experience growing large strategic accounts (£1m+ relationships)
- Strong executive presence with experience influencing C‑suite stakeholders
- Background within technology services, technology products or technology skills environments
- Experience leading high‑performing commercial, customer success or strategic account teams
The Opportunity:
- Existing enterprise client base
- Scaling business with ambitious growth plans
- Executive‑level influence internally and externally
- Opportunity to shape the future commercial strategy of the organisation
This is a rare opportunity to join a business at a genuine scale‑up inflection point with strong market credibility, exceptional banking relationships and significant growth ambition.
Chief Customer Officer employer: FIND | Creating Futures
As a Chief Customer Officer in our UK-based organisation, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer exceptional employee growth opportunities, including access to cutting-edge technology training and the chance to shape our commercial strategy within a rapidly scaling business. Join us to be part of a team that values strategic thinking and fosters deep relationships with some of the world's largest financial institutions.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Customer Officer
✨Tip Number 1
Network like a pro! Get out there and connect with industry leaders, especially those in banking and technology. Attend events, webinars, or even local meet-ups to build relationships that could lead to job opportunities.
✨Tip Number 2
Showcase your expertise! Create a personal brand on platforms like LinkedIn. Share insights about customer success strategies or enterprise relationship management to position yourself as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by understanding the company’s existing client base and growth plans. Be ready to discuss how you can unlock strategic revenue from their enterprise accounts and influence C-suite stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for top talent, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Chief Customer Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Chief Customer Officer. Highlight your experience in technology consulting and enterprise account management, especially within banking and financial services. We want to see how you've built relationships and driven growth in similar environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your strategic thinking and consultative approach. Share specific examples of how you've influenced C-suite stakeholders and led high-performing teams. This is your moment to connect your experience with our needs.
Showcase Your Achievements:Quantify your successes! Whether it's growing accounts worth over £1m or leading successful customer success strategies, we want to see the impact you've made. Use numbers and specific outcomes to illustrate your capabilities and how they align with our ambitious growth plans.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our journey at this scale-up inflection point!
How to prepare for a job interview at FIND | Creating Futures
✨Know Your Audience
Before the interview, research the company and its key players, especially those at the C-suite level. Understand their challenges and how your experience in technology consulting and workforce transformation can address their needs. This will help you tailor your responses and demonstrate your strategic thinking.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully grown strategic accounts and led high-performing teams. Use metrics to quantify your achievements, such as revenue growth or client satisfaction improvements. This will illustrate your capability to unlock greater strategic revenue from existing enterprise accounts.
✨Emphasise Relationship Management
Highlight your experience in managing relationships with senior stakeholders, particularly within banking and financial services. Discuss your approach to building trust and delivering value, as this role requires a deep understanding of enterprise environments and consultative commercial leadership.
✨Be Ready for Strategic Discussions
Expect to engage in conversations about the future of the commercial strategy and customer success. Prepare to discuss industry trends and how they impact the organisation's goals. This shows that you're not just a fit for the role but also a forward-thinking leader who can shape the company's direction.
