At a Glance
- Tasks: Manage and grow customer accounts in the EdTech sector, driving retention and engagement.
- Company: Dynamic EdTech company focused on enhancing education experiences.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Passion for education and collaborative spirit are key to success.
- Why this job: Make a real impact in education while building strong relationships with schools.
- Qualifications: Experience in account management or sales, preferably in EdTech.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a motivated, commercially minded and experienced Account Manager to manage and grow a portfolio of customer accounts across Schools and MATs in the UK. You'll work cross functionally with teams such as Product, Marketing, Finance and Operations to deliver a strong customer experience and drive retention and growth.
Key Responsibilities:
- Manage customer relationships to drive retention, engagement and expansion across accounts
- Build strong, trusted relationships with key stakeholders including c-suite and SLT
- Develop a deep understanding of each customer's priorities, challenges and success criteria
- Collaborate with internal teams to improve customer experience and outcomes
- Share customer insights to support product and business strategy
- Lead renewal conversations, including pricing, negotiation and terms
- Monitor account performance, identifying risks and growth opportunities
Requirements:
- Experience in account management or customer success/sales role in the EdTech space
- Commercially aware with a strong track record identifying upsell and cross selling opportunities
- Knowledge of the K-12, early years education space is preferred
- Strong communication skills, able to explain complex solutions clearly and foster long lasting relationships
- Organised and comfortable managing multiple priorities (CRM experience preferred)
- Collaborative, proactive and results focused
- Real passion for education and learning
- Previous teaching experience is highly desirable
For more information please reach out to martha.seymour@wearefind.co.uk
Account Manager employer: FIND | Creating Futures
Join a dynamic EdTech company that values innovation and collaboration, offering a hybrid work environment in London. As an Account Manager, you'll benefit from a supportive culture that prioritises employee growth through continuous learning opportunities and cross-functional teamwork, all while making a meaningful impact in the education sector. With competitive compensation and a focus on customer success, this role is perfect for those passionate about driving positive change in schools and MATs.
