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- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team dedicated to creating a welcoming environment for all customers.
- Benefits: Enjoy flexible hours, mental wellbeing support, staff discounts, and opportunities for personal growth.
- Other info: Must be 18+; evening and weekend shifts included.
- Why this job: Be yourself at work while making meaningful connections with customers in a fun atmosphere.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 12000 - 18000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Barnsley Club offering a 16 hour contract which includes evening and weekend shifts as well as late nights.
The Role You ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
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Customer Assistant employer: Find Apprenticeships
Contact Detail:
Find Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values. Since we emphasise being yourself at work, think about how your personality aligns with our ethos of caring for people and providing exceptional service.
✨Tip Number 2
Prepare to showcase your customer service skills in a practical way. Consider examples from your past experiences where you went above and beyond for customers, as this will resonate well during any discussions.
✨Tip Number 3
Be ready to demonstrate your flexibility and adaptability. We value team members who can handle various tasks across the club, so think of instances where you've successfully juggled multiple responsibilities.
✨Tip Number 4
Show enthusiasm for learning and growth. With our focus on training and development, express your eagerness to take advantage of the opportunities we offer, such as the Buzz Learning platform and in-house training.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Assistant. Highlight key responsibilities and required skills, such as delivering exceptional customer service and handling cash.
Tailor Your CV: Make sure your CV reflects your experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your communication skills and ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention why you want to work for this company and how your values align with theirs, particularly around caring for people.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Find Apprenticeships
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles, highlighting your communication skills and empathy.
✨Demonstrate Flexibility
The role requires you to be adaptable across various tasks. During the interview, mention instances where you've successfully handled multiple responsibilities or adapted to changing situations in a fast-paced environment.
✨Highlight Your Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service. Provide specific examples from your past roles, especially in hospitality or retail, that showcase your commitment to putting customers first.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be ready to explain why you want to work there and how your personal values align with theirs, particularly around caring for customers and creating a safe environment.