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- Tasks: Lead operations strategy, oversee IT and cybersecurity, and drive transformation in a dynamic banking environment.
- Company: Join a growing FCA-regulated bank with a focus on innovation and operational excellence.
- Benefits: Competitive salary, benefits package, and the chance to shape the future of banking.
- Other info: High-impact role with opportunities for professional growth and development.
- Why this job: Make a real impact at executive level while driving innovation and operational efficiency.
- Qualifications: Proven leadership in banking, strong knowledge of operations, and experience with regulatory frameworks.
The predicted salary is between 80000 - 100000 £ per year.
An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level.
This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You’ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation’s growth ambitions.
Key Responsibilities:
- Lead and deliver the overall operations and technology strategy aligned to business objectives
- Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance
- Drive operational resilience, business continuity, and disaster recovery frameworks
- Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements
- Lead fraud prevention and transaction monitoring activities
- Own supplier and outsourcing relationships, ensuring performance and compliance
- Deliver large-scale transformation and systems integration programmes
- Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty)
- Provide strategic insight and reporting at Executive Committee level
- Build, lead, and develop high-performing multidisciplinary teams
About You:
- Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution
- Strong knowledge of banking operations, payments, KYC/AML, and customer servicing
- Deep understanding of UK regulatory requirements including operational resilience frameworks
- Track record of delivering operational transformation and technology change
- Experienced in managing third-party providers and complex supplier landscapes
- Confident influencing at Board and regulator level
- Strategic thinker with a hands-on, delivery-focused approach
Why Apply?
This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level.
Head of Operations employer: FINCROFT
Contact Detail:
FINCROFT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Attend industry events or webinars, and don’t be shy about introducing yourself to key players. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. Tailor your responses to show how your experience aligns with their operational strategy. We want you to shine, so practice articulating your achievements in a way that resonates with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the interview that excites you about the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Head of Operations role!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in banking operations, technology strategy, and regulatory compliance. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership experience and how you've driven operational transformation in the past.
Showcase Your Strategic Thinking: In your application, demonstrate your strategic thinking skills. Discuss how you've shaped operational strategies in previous roles and how you plan to contribute to our growth ambitions at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FINCROFT
✨Know Your Operations Inside Out
Make sure you have a solid grasp of the key responsibilities listed in the job description. Brush up on your knowledge of banking operations, payments, and regulatory frameworks like FCA and PRA. Being able to discuss these topics confidently will show that you're not just familiar with the role but genuinely interested in it.
✨Prepare for Strategic Discussions
As this role involves influencing at the Board level, be ready to discuss your strategic vision for operational transformation. Think about how you would drive efficiency and enhance governance. Prepare examples from your past experiences where you've successfully led similar initiatives.
✨Showcase Your Leadership Style
This position requires building and leading high-performing teams. Be prepared to talk about your leadership style and how you've developed multidisciplinary teams in the past. Share specific examples of how you've motivated your team and managed supplier relationships effectively.
✨Demonstrate Your Problem-Solving Skills
Operational resilience and disaster recovery are crucial in this role. Think of scenarios where you've tackled challenges in these areas. Be ready to discuss your approach to problem-solving and how you ensure compliance with regulatory requirements while driving transformation.