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- Tasks: Design and develop innovative ServiceNow solutions for ITSM and CSM.
- Company: Join a leading IT consulting firm with a family-oriented culture.
- Benefits: Structured career growth, training opportunities, and hybrid work options.
- Why this job: Make an impact on global projects while enhancing your tech skills.
- Qualifications: Experience in ServiceNow, CSM, ITSM, and strong scripting skills required.
- Other info: Dynamic team environment with opportunities for travel and professional development.
The predicted salary is between 48000 - 72000 £ per year.
Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for over 40 years, offering forward-looking cutting-edge solutions and technologies. Fincons is a multinational with 2,500 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium, the USA and India) and, at the same time, a Family Company where the founders play a strategic role with commitment and passion.
We are looking for:
For an international project, we are seeking talented ServiceNow Developers/Experts with strong hands-on experience in Customer Service Management (CSM) and IT Service Management (ITSM). The resource will be responsible for designing, developing, and maintaining ServiceNow solutions focused on the ITSM and CSM modules. The role also includes integrating ServiceNow with other systems using REST/SOAP APIs and MID servers.
Skills and Qualifications
- Solid experience as a ServiceNow Developer
- Strong expertise in CSM and ITSM modules
- Excellent knowledge of ServiceNow scripting (JavaScript), SQL, HTML, CSS
- Strong understanding of ITIL processes
- Excellent command of the English language (B2)
What We Offer
- A structured career path designed to enhance and grow your skills
- Access to company training and certification programs
- Access to corporate benefits
Work Location: Hybrid – London (UK). Availability for business travel is required.
The position is open to candidates of all genders. Applications from individuals belonging to Protected Categories (with disability percentage above 46%) will also be considered.
Senior CSM ServiceNow Developer employer: Fincons Group
Contact Detail:
Fincons Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CSM ServiceNow Developer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest in Fincons Group and how you can contribute to their mission. Tailor your answers to reflect their values and projects.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We suggest focusing on common questions related to ServiceNow and CSM/ITSM to boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior CSM ServiceNow Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior CSM ServiceNow Developer role. Highlight your experience with CSM and ITSM modules, and don’t forget to showcase your scripting skills in JavaScript, SQL, HTML, and CSS. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our projects. Be sure to mention any relevant experience with integrating ServiceNow using REST/SOAP APIs, as that’s a big plus for us.
Showcase Your ITIL Knowledge: Since understanding ITIL processes is crucial for this position, make sure to highlight any relevant certifications or experiences you have. We love candidates who can demonstrate their knowledge and how it applies to real-world scenarios!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Fincons Group
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CSM and ITSM modules. Be ready to discuss specific projects you've worked on and how you've integrated ServiceNow with other systems using REST/SOAP APIs.
✨Showcase Your Scripting Skills
Prepare to demonstrate your expertise in ServiceNow scripting, particularly JavaScript. You might be asked to solve a problem or write a snippet of code during the interview, so practice common scenarios beforehand.
✨Understand ITIL Processes
Since a strong understanding of ITIL processes is crucial for this role, make sure you can articulate how these processes apply to your previous work. Think of examples where you've implemented ITIL best practices in your projects.
✨Communicate Clearly and Confidently
As the role requires an excellent command of English, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in simple terms, as this will show your ability to communicate effectively with both technical and non-technical stakeholders.