At a Glance
- Tasks: Own and operate corporate IT estate, managing identity, access, and device management.
- Company: Join a dynamic fintech company focused on innovation and security.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Great career advancement opportunities in a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while leveraging cutting-edge technology.
- Qualifications: Experience with macOS MDM, Microsoft Intune, and strong scripting skills required.
The predicted salary is between 55000 - 65000 £ per year.
Requirements
- Significant hands-on experience as a senior IT systems administrator / workplace engineer in a modern SaaS-first environment
- Strong, deep experience with macOS MDM (Kandji, Jamf or equivalent) including blueprint design, ADE, custom profiles and API-driven automation
- Strong, deep experience with Microsoft Intune: Autopilot, update rings, compliance, proactive remediations and BYOD policy
- Expert level Microsoft Entra ID (Azure AD): Conditional Access, device compliance, hybrid join, SSO and Enterprise Apps
- Expert level Okta administration: lifecycle management, SCIM, MFA, SAML / OIDC integrations and external user onboarding
- Microsoft 365 tenant administration including Exchange Online and SharePoint Online (mail flow, DLP, external sharing, licensing)
- Experience in SecOps or working with Microsoft Defender for Endpoint: alert triage, EDR policy and device health
- Comfortable working as a sole IT contributor with high autonomy in a fast-paced, security-conscious environment
- Experience managing a 3rd-party IT MSP relationship from 1st to 3rd line as the internal escalation point
- Experience consuming REST APIs and building lightweight automation across MDM, identity and ITSM tooling
- Strong scripting in PowerShell and Bash / Shell for MDM, Exchange and general automation tasks
- Atlassian suite proficiency (Jira, Confluence) — boards, Jira Service Management, workflows and automation (Desirable)
- Experience in financial services, fintech or other regulated environments (Desirable)
- Experience supporting CIS, SOC2 or ISO 27001 audit cycles from the IT side (Desirable)
- Experience running an MDM migration (e.g. between Kandji / Jamf / Hexnode) without business impact (Desirable)
- Experience designing and deploying office networking (Cisco Meraki, UniFi) including site-to-site VPN and VLAN segmentation (Desirable)
- Experience evaluating and onboarding M365 / Entra ID / SaaS backup tooling (e.g. Commvault Cloud) (Desirable)
- Vendor procurement experience: RFPs, quote analysis and contract negotiation, including via platforms such as Vertice (Desirable)
- Experience integrating MDM with identity (Kandji Entra ID / Okta device trust, Intune compliance signals to Conditional Access)
What the job involves
- Own and operate FINBOURNE's corporate IT estate — spanning identity and access management, endpoint and device management, workplace security operations, and office infrastructure
- Administer the full SaaS and device estate across macOS and Windows, managing identity platforms including Okta and Microsoft Entra ID, and owning office networking across Cisco Meraki and UniFi
- Act as the primary internal IT point of contact for all staff, manage the relationship with our third-party MSP, and contribute directly to audit and compliance evidence for SOC2 and ISO
- Leverage AI tools — including Claude and Claude Code — to automate routine tasks, accelerate scripting, and improve documentation
- Administer Okta (and to a lesser degree Microsoft Entra ID) and internal identity management tools across the joiner / mover / leaver lifecycle for staff and external contractors
- Maintain Conditional Access policies, MFA enforcement, device compliance signals and SSO integrations across the SaaS estate
- Manage RBAC and entitlement reviews across Microsoft 365, Okta, Atlassian and third-party SaaS applications
- Own SCIM provisioning, SAML/OIDC integrations and Okta lifecycle workflows for new and existing applications
- Manage 1Password as the enterprise secrets store: vault structure, group access, recovery and offboarding
- Run access reviews and offboarding audits, ensuring complete and timely removal of access on leavers
- Own the macOS fleet via Kandji: blueprints, ADE / zero‑touch enrolment, software deployment, custom .mobileconfig profiles, scripting and patch currency
- Own the Windows fleet via Microsoft Intune: Autopilot, update rings, feature update convergence, proactive remediations and third-party app delivery
- Define and maintain BYOD policies, MDM-to‑Entra ID / Okta device trust, and device compliance baselines
- Maintain CIS Level 1 benchmark compliance across macOS and Windows fleets, including authoring profiles to remediate gaps
- Own hardware procurement, asset tracking (Jira ITA) and the full device lifecycle (new, refresh, offboarding, secure wipe)
- Triaging and responding to Microsoft Defender for Endpoint alerts; escalating to the security team where appropriate
- Maintain CIS benchmark coverage and producing audit evidence for SOC2, ISO and customer assurance requests
- Perform eDiscovery and compliance searches in Microsoft 365 in support of Legal and HR investigations
- Drive quarterly security hygiene tasks: stale account cleanup, MFA coverage checks, conditional access reviews, MDM drift detection
- Act as the workplace‑side counterpart to platform security, owning controls on the corporate / staff identity and device estate
- Administer Exchange Online: mail flow rules, transport, shared mailboxes, dynamic distribution lists, anti‑spam and anti‑phishing posture
- Administer SharePoint Online: new site provisioning, DLP policies, external sharing controls and information barriers
- Manage Microsoft 365 tenant‑level configuration, licensing optimisation, and feature rollout
- Support Slack, Microsoft Teams, Notion and the Atlassian suite (Jira, Confluence) including access management and workflow / automation configuration
- Own office networking on Cisco Meraki / UniFi: VLAN design and segmentation, site‑to‑site VPN, wireless, and physical‑access integration
- Operate Microsoft Azure components used by IT: VMs, Key Vault, Automation Accounts, Enterprise Apps and Entra ID integration
- Design and deliver office build‑outs and network refreshes (e.g. Dublin office networking) end‑to‑end
- Act as the primary internal IT point of contact for all staff: tickets, walk‑ups, escalations and VIP support
- Manage the relationship with the 3rd‑party IT MSP across 1st–3rd line, acting as the internal escalation point and quality gate
- Own vendor relationships (resellers, MDM vendors, SaaS suppliers) and contract / renewal management
- Run vendor selection, quote analysis and procurement via resellers and platforms; building business cases for new tooling
- Maintain IT runbooks, admin guides and onboarding / offboarding documentation in Notion as the system of record
- Report on IT risk, operational posture and project delivery to the CISO and contributing to audit and compliance evidence
- Build lightweight automation across Kandji/Iru, Intune, Entra ID, Okta, Jira and Exchange via REST APIs, PowerShell and Bash / Shell
- Own automation and runbooks for routine IT tasks (provisioning, reporting, scheduled clean‑ups)
- Drive Jira webhook / Atlassian Automation flows for asset intake, device health reporting and service request fulfilment
- Use AI tools (Claude, Claude Code, Copilot) and develop AI Agents to accelerate scripting, runbook authoring, log triage and ticket response
Senior IT Support Administrator employer: FINBOURNE Technology
At FINBOURNE, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior IT Support Administrator, you will enjoy the autonomy to shape our corporate IT landscape while benefiting from continuous professional development opportunities and a collaborative environment. Located in a vibrant city, we offer competitive benefits and a commitment to work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Administrator
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your projects, scripts, or any automation you've done. This is a great way to demonstrate your expertise in tools like Microsoft Intune and Okta.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! When you find a role that excites you, make sure to highlight your relevant experience in your conversations. Mention specific projects or challenges you've tackled that align with what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter. Let’s get you that Senior IT Support Admin role!
We think you need these skills to ace Senior IT Support Administrator
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your hands-on experience with macOS MDM and Microsoft Intune. We want to see how you've tackled similar challenges in the past, so don’t hold back on those details!
Tailor Your Application:Customise your application to reflect the specific requirements mentioned in the job description. Use keywords from the listing to show us you’re a perfect fit for the Senior IT Support Admin role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. Bullet points can help!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FINBOURNE Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS MDM, Microsoft Intune, and Okta. Be ready to discuss specific experiences you've had with these tools, especially around blueprint design and lifecycle management. The more detailed your examples, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex IT issues or streamlined processes. Think about how you managed a tricky ticket or improved a workflow. This role requires someone who can think on their feet, so highlight your ability to troubleshoot effectively.
✨Familiarise Yourself with Compliance Standards
Since this position involves SOC2 and ISO compliance, it’s crucial to understand these frameworks. Be prepared to discuss how you've contributed to audit cycles in the past and what steps you took to ensure compliance in your previous roles.
✨Demonstrate Your Autonomy
This role requires a high level of independence, so be ready to talk about times when you successfully worked alone on projects. Share how you managed relationships with third-party vendors or handled IT operations without direct supervision.
