At a Glance
- Tasks: Manage IT support, security operations, and device management in a dynamic tech environment.
- Company: Join a young, innovative financial technology company focused on transforming investing.
- Benefits: Enjoy competitive salary, health perks, hybrid working, and generous holiday allowance.
- Other info: Collaborative culture with continuous learning and development opportunities.
- Why this job: Be at the heart of IT operations and make a real impact on staff productivity.
- Qualifications: Experience in IT support, device management, and familiarity with SaaS platforms required.
The predicted salary is between 60000 - 75000 € per year.
We are looking for a Senior IT Support Admin to own and operate FINBOURNE's corporate IT estate — spanning identity and access management, endpoint and device management, workplace security operations, and office infrastructure. This is a broad, hands-on role that sits at the heart of how FINBOURNE's staff work day-to-day, and requires someone equally comfortable responding to a staff ticket as they are designing a network VLAN or building an Okta lifecycle workflow.
You will be responsible for administering the full SaaS and device estate across macOS and Windows, managing identity platforms including Okta and Microsoft Entra ID, and owning office networking across Cisco Meraki and UniFi. You will act as the primary internal IT point of contact for all staff, manage the relationship with our third-party MSP, and contribute directly to audit and compliance evidence for SOC2 and ISO. You will be expected to actively leverage AI tools — including Claude and Claude Code — to automate routine tasks, accelerate scripting, and improve documentation.
Key Responsibilities
- Identity & Access Management
- Administering Okta (and to a lesser degree Microsoft Entra ID) and internal identity management tools across the joiner / mover / leaver lifecycle for staff and external contractors
- Maintaining Conditional Access policies, MFA enforcement, device compliance signals and SSO integrations across the SaaS estate
- Managing RBAC and entitlement reviews across Microsoft 365, Okta, Atlassian and third-party SaaS applications
- Owning SCIM provisioning, SAML/OIDC integrations and Okta lifecycle workflows for new and existing applications
- Managing 1Password as the enterprise secrets store: vault structure, group access, recovery and offboarding
- Running access reviews and offboarding audits, ensuring complete and timely removal of access on leavers
- Endpoint & Device Management
- Owning the macOS fleet via Kandji: blueprints, ADE / zero-touch enrolment, software deployment, custom .mobileconfig profiles, scripting and patch currency
- Owning the Windows fleet via Microsoft Intune: Autopilot, update rings, feature update convergence, proactive remediations and third-party app delivery
- Defining and maintaining BYOD policies, MDM-to-Entra ID / Okta device trust, and device compliance baselines
- Maintaining CIS Level 1 benchmark compliance across macOS and Windows fleets, including authoring profiles to remediate gaps
- Owning hardware procurement, asset tracking (Jira ITA) and the full device lifecycle (new, refresh, offboarding, secure wipe)
- Security Operations (Workplace)
- Triaging and responding to Microsoft Defender for Endpoint alerts; escalating to the security team where appropriate
- Maintaining CIS benchmark coverage and producing audit evidence for SOC2, ISO and customer assurance requests
- Performing eDiscovery and compliance searches in Microsoft 365 in support of Legal and HR investigations
- Driving quarterly security hygiene tasks: stale account cleanup, MFA coverage checks, conditional access reviews, MDM drift detection
- Acting as the workplace-side counterpart to platform security, owning controls on the corporate / staff identity and device estate
- Messaging, Collaboration & Microsoft 365
- Administering Exchange Online: mail flow rules, transport, shared mailboxes, dynamic distribution lists, anti-spam and anti-phishing posture
- Administering SharePoint Online: new site provisioning, DLP policies, external sharing controls and information barriers
- Managing Microsoft 365 tenant-level configuration, licensing optimisation, and feature rollout
- Supporting Slack, Microsoft Teams, Notion and the Atlassian suite (Jira, Confluence) including access management and workflow / automation configuration
- Infrastructure & Networking (Office)
- Owning office networking on Cisco Meraki / UniFi: VLAN design and segmentation, site-to-site VPN, wireless, and physical-access integration
- Operating Microsoft Azure components used by IT: VMs, Key Vault, Automation Accounts, Enterprise Apps and Entra ID integration
- Designing and delivering office build-outs and network refreshes (e.g. Dublin office networking) end-to-end
- IT Operations & Service Delivery
- Acting as the primary internal IT point of contact for all staff: tickets, walk-ups, escalations and VIP support
- Managing the relationship with the 3rd-party IT MSP across 1st–3rd line, acting as the internal escalation point and quality gate
- Owning vendor relationships (resellers, MDM vendors, SaaS suppliers) and contract / renewal management
- Running vendor selection, quote analysis and procurement via resellers and platforms; building business cases for new tooling
- Maintaining IT runbooks, admin guides and onboarding / offboarding documentation in Notion as the system of record
- Reporting on IT risk, operational posture and project delivery to the CISO and contributing to audit and compliance evidence
- Automation & Tooling
- Building lightweight automation across Kandji/Iru, Intune, Entra ID, Okta, Jira and Exchange via REST APIs, PowerShell and Bash / Shell
- Owning automation and runbooks for routine IT tasks (provisioning, reporting, scheduled clean-ups)
- Driving Jira webhook / Atlassian Automation flows for asset intake, device health reporting and service request fulfilment
- Using AI tools (Claude, Claude Code, Copilot) and developing AI Agents to accelerate scripting, runbook authoring, log triage and ticket response
Just some of our benefits
- Competitive salary plus performance based bonus. The bonus is based on a grading system which will include a mix of cash, and in some cases, Stock Options
- Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover.
- Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre-tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms
- Hybrid working: We operate a hybrid model, with a flexible approach to working in our offices around the world. We’re committed to helping you be productive in a way that works best for you and FINBOURNE
- Professional learning and development: External training and accreditations are supported, as well internal training and development programs.
- Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave
- Holiday: 25 days holiday plus bank holidays and the ability to purchase an additional 5 days leave per year. We also offer a day off for your birthday.
- Celebration of your work anniversary: As a token of appreciation for the contribution and commitment of our employees, we award a £50 Amazon voucher to employees each year on their work anniversary.
About FINBOURNE
We are a young, dynamic financial technology company aiming to re-engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence-based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly – a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Senior IT Support Admin in London employer: FINBOURNE Technology
FINBOURNE is an exceptional employer that fosters a collaborative and supportive work environment, perfect for those looking to grow in the dynamic field of financial technology. With a strong emphasis on professional development, competitive benefits including health insurance and hybrid working options, and a culture that values independent thought and innovation, employees are empowered to thrive both personally and professionally. The company's commitment to employee well-being and continuous learning makes it an attractive place for individuals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Admin in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at FINBOURNE. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Okta, Microsoft Entra ID, or Cisco Meraki, make sure to highlight that in conversations. Bring examples of how you've tackled similar challenges in past roles to really impress.
✨Tip Number 3
Don’t be shy about following up! After an interview or networking event, shoot a quick thank-you email. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the FINBOURNE team.
We think you need these skills to ace Senior IT Support Admin in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Admin role. Highlight your experience with identity and access management, endpoint management, and any relevant tools like Okta and Microsoft Entra ID. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your hands-on experience and any cool projects you've worked on that relate to our needs.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in IT support. Whether it's resolving a tricky ticket or designing a network solution, we love to see how you think on your feet and come up with effective solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at FINBOURNE!
How to prepare for a job interview at FINBOURNE Technology
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Okta, Microsoft Entra ID, and Cisco Meraki. Brush up on your knowledge of identity management, endpoint security, and SaaS administration. Being able to discuss these topics confidently will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Whether it’s resolving a tricky staff ticket or designing a network solution, having specific anecdotes ready will demonstrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with Compliance Standards
Since the role involves SOC2 and ISO compliance, it’s crucial to understand these standards. Be prepared to discuss how you’ve contributed to compliance efforts in previous roles, and think about how you would approach maintaining these standards at FINBOURNE.
✨Embrace AI Tools
With the emphasis on leveraging AI tools like Claude and Claude Code, be ready to discuss how you’ve used automation in your previous roles. Share any experiences where you’ve improved efficiency through scripting or automation, as this will align perfectly with what they’re looking for.
