At a Glance
- Tasks: Manage IT support, security operations, and infrastructure for a dynamic fintech company.
- Company: Join FINBOURNE, a young and innovative financial technology firm.
- Benefits: Enjoy competitive salary, health perks, hybrid work, and professional development opportunities.
- Other info: Collaborative culture with excellent career growth and learning opportunities.
- Why this job: Make a real impact in a fast-paced environment while leveraging cutting-edge technology.
- Qualifications: Experience in IT systems administration and strong skills in macOS and Microsoft Intune.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Senior IT Support Admin to own and operate FINBOURNE's corporate IT estate — spanning identity and access management, endpoint and device management, workplace security operations, and office infrastructure. This is a broad, hands‑on role that sits at the heart of how FINBOURNE's staff work day‑to‑day, and requires someone equally comfortable responding to a staff ticket as they are designing a network VLAN or building an Okta lifecycle workflow. You will be responsible for administering the full SaaS and device estate across macOS and Windows, managing identity platforms including Okta and Microsoft Entra ID, and owning office networking across Cisco Meraki and UniFi. You will act as the primary internal IT point of contact for all staff, manage the relationship with our third‑party MSP, and contribute directly to audit and compliance evidence for SOC2 and ISO. You will be expected to actively leverage AI tools — including Claude and Claude Code — to automate routine tasks, accelerate scripting, and improve documentation.
Key Responsibilities
- Identity & Access Management
- Administering Okta (and to a lesser degree Microsoft Entra ID) and internal identity management tools across the joiner / mover / leaver lifecycle for staff and external contractors.
- Maintaining Conditional Access policies, MFA enforcement, device compliance signals and SSO integrations across the SaaS estate.
- Managing RBAC and entitlement reviews across Microsoft 365, Okta, Atlassian and third‑party SaaS applications.
- Owning SCIM provisioning, SAML/OIDC integrations and Okta lifecycle workflows for new and existing applications.
- Managing 1Password as the enterprise secrets store: vault structure, group access, recovery and offboarding.
- Running access reviews and offboarding audits, ensuring complete and timely removal of access on leavers.
- Owning the macOS fleet via Kandji: blueprints, ADE / zero‑touch enrolment, software deployment, custom .mobileconfig profiles, scripting and patch currency.
- Owning the Windows fleet via Microsoft Intune: Autopilot, update rings, feature update convergence, proactive remediations and third‑party app delivery.
- Defining and maintaining BYOD policies, MDM‑to‑Entra ID / Okta device trust, and device compliance baselines.
- Maintaining CIS Level 1 benchmark compliance across macOS and Windows fleets, including authoring profiles to remediate gaps.
- Owning hardware procurement, asset tracking (Jira ITA) and the full device lifecycle (new, refresh, offboarding, secure wipe).
- Security Operations (Workplace)
- Triaging and responding to Microsoft Defender for Endpoint alerts; escalating to the security team where appropriate.
- Maintaining CIS benchmark coverage and producing audit evidence for SOC2, ISO and customer assurance requests.
- Performing eDiscovery and compliance searches in Microsoft 365 in support of Legal and HR investigations.
- Driving quarterly security hygiene tasks: stale account cleanup, MFA coverage checks, conditional access reviews, MDM drift detection.
- Acting as the workplace‑side counterpart to platform security, owning controls on the corporate / staff identity and device estate.
- Administering Exchange Online: mail flow rules, transport, shared mailboxes, dynamic distribution lists, anti‑spam and anti‑phishing posture.
- Administering SharePoint Online: new site provisioning, DLP policies, external sharing controls and information barriers.
- Managing Microsoft 365 tenant‑level configuration, licensing optimisation, and feature rollout.
- Supporting Slack, Microsoft Teams, Notion and the Atlassian suite (Jira, Confluence) including access management and workflow / automation configuration.
- Infrastructure & Networking (Office)
- Owning office networking on Cisco Meraki / UniFi: VLAN design and segmentation, site‑to‑site VPN, wireless, and physical‑access integration.
- Operating Microsoft Azure components used by IT: VMs, Key Vault, Automation Accounts, Enterprise Apps and Entra ID integration.
- Designing and delivering office build‑outs and network refreshes (e.g. Dublin office networking) end‑to‑end.
- IT Operations & Service Delivery
- Acting as the primary internal IT point of contact for all staff: tickets, walk‑ups, escalations and VIP support.
- Managing the relationship with the 3rd‑party IT MSP across 1st–3rd line, acting as the internal escalation point and quality gate.
- Owning vendor relationships (resellers, MDM vendors, SaaS suppliers) and contract / renewal management.
- Running vendor selection, quote analysis and procurement via resellers and platforms; building business cases for new tooling.
- Maintaining IT runbooks, admin guides and onboarding / offboarding documentation in Notion as the system of record.
- Reporting on IT risk, operational posture and project delivery to the CISO and contributing to audit and compliance evidence.
- Automation & Tooling
- Building lightweight automation across Kandji/Iru, Intune, Entra ID, Okta, Jira and Exchange via REST APIs, PowerShell and Bash / Shell.
- Owning automation and runbooks for routine IT tasks (provisioning, reporting, scheduled clean‑ups).
- Driving Jira webhook / Atlassian Automation flows for asset intake, device health reporting and service request fulfilment.
- Using AI tools (Claude, Claude Code, Copilot) and developing AI Agents to accelerate scripting, runbook authoring, log triage and ticket response.
Skills and Experience
Experience Required
- Significant hands‑on experience as a senior IT systems administrator / workplace engineer in a modern SaaS‑first environment.
- Strong, deep experience with macOS MDM (Kandji, Jamf or equivalent) including blueprint design, ADE, custom profiles and API‑driven automation.
- Strong, deep experience with Microsoft Intune: Autopilot, update rings, compliance, proactive remediations and BYOD policy.
- Expert‑level Microsoft Entra ID (Azure AD): Conditional Access, device compliance, hybrid join, SSO and Enterprise Apps.
- Expert‑level Okta administration: lifecycle management, SCIM, MFA, SAML / OIDC integrations and external user onboarding.
- Microsoft 365 tenant administration including Exchange Online and SharePoint Online (mail flow, DLP, external sharing, licensing).
- Experience in SecOps or working with Microsoft Defender for Endpoint: alert triage, EDR policy and device health.
- Comfortable working as a sole IT contributor with high autonomy in a fast‑paced, security‑conscious environment.
- Experience managing a 3rd‑party IT MSP relationship from 1st to 3rd line as the internal escalation point.
- Experience consuming REST APIs and building lightweight automation across MDM, identity and ITSM tooling.
- Strong scripting in PowerShell and Bash / Shell for MDM, Exchange and general automation tasks.
- Atlassian suite proficiency (Jira, Confluence) — boards, Jira Service Management, workflows and automation.
Experience Nice To Have
- Experience in financial services, fintech or other regulated environments.
- Experience supporting CIS, SOC2 or ISO 27001 audit cycles from the IT side.
- Experience running an MDM migration (e.g. between Kandji / Jamf / Hexnode) without business impact.
- Experience designing and deploying office networking (Cisco Meraki, UniFi) including site‑to‑site VPN and VLAN segmentation.
- Experience evaluating and onboarding M365 / Entra ID / SaaS backup tooling (e.g. Commvault Cloud).
- Vendor procurement experience: RFPs, quote analysis and contract negotiation, including via platforms such as Vertice.
- Experience integrating MDM with identity (Kandji Entra ID / Okta device trust, Intune compliance signals to Conditional Access).
Benefits
- Competitive salary plus performance‑based bonus. The bonus is based on a grading system which will include a mix of cash and Stock Options.
- Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover.
- Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre‑tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms.
- Hybrid working: We operate a hybrid model, with a flexible approach to working in our offices around the world. We’re committed to helping you be productive in a way that works best for you and FINBOURNE.
- Professional learning and development: External training and accreditations are supported, as well internal training and development programs.
- Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave.
- Holiday: 25 days holiday plus bank holidays and the ability to purchase an additional 5 days leave per year. We also offer a day off for your birthday.
- Celebration of your work anniversary: A 50 Amazon voucher is awarded each year on your work anniversary.
About FINBOURNE
We are a young, dynamic financial technology company aiming to re‑engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence‑based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly – a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Information Technology Support Specialist in London employer: FINBOURNE Technology
At FINBOURNE, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment that fosters continuous learning and professional growth. Our hybrid working model allows for flexibility, while our comprehensive benefits package, including competitive salaries, health insurance, and generous leave policies, ensures that our employees feel valued and empowered. Join us in re-engineering the world of investing, where your contributions will be recognised and celebrated in a collaborative culture that encourages innovation and independent thought.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FINBOURNE Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FINBOURNE Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FINBOURNE Technology!
✨Direct Apply to FINBOURNE Technology
Let's not forget to apply directly through the FINBOURNE Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FINBOURNE Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FINBOURNE Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FINBOURNE Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
