Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer insights to drive retention and data-led decisions across a multi-site network.
- Company: Dynamic private equity-backed consumer services group with a national presence.
- Benefits: Competitive salary of £110,000 plus bonus and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer strategies and enhancing business performance.
- Qualifications: 8+ years in analytics or customer insights, preferably in multi-site retail or healthcare.
- Other info: Collaborative environment with strong focus on data-driven decision-making.
The predicted salary is between 110000 - 110000 £ per year.
We are supporting a private equity-backed, multi-site consumer services group with a national footprint to appoint a Head of Customer Insights. This role is critical in building a best-in-class customer insights and analytics capability, enabling consistent measurement, improved retention, and data-led decision-making across a distributed network.
The position sits at the heart of the commercial function, partnering closely with Operations, Marketing, and Finance to drive customer lifetime value and network performance.
Key Responsibilities- Own and deliver the Customer Insights roadmap, spanning acquisition (NCT), retention, and forward-looking forecasting across a multi-site estate.
- Establish and embed a single source of truth for customer metrics (Active Clients, Lapse, NCT, LTV), driving consistency across sites and central functions.
- Lead full-funnel performance analysis, linking marketing spend through to customer value and ROI at both central and site level.
- Identify and prioritise key growth levers across acquisition and retention, with clear visibility on impact and payback.
- Translate insight into practical, site-level playbooks, supporting frontline teams in improving customer outcomes.
- Partner with Commercial, Operations, and Finance leadership to embed data-driven decision-making into trading rhythms.
- Deliver regular executive reporting, providing clear insight into performance trends, risks, and forward outlook.
- 8+ years’ experience in analytics, customer insights, or commercial strategy.
- Strong preference for candidates from multi-site, retail, healthcare, or other distributed consumer-facing models.
- Demonstrable experience operating in scaled, location-based businesses, where consistency of data and execution is key.
- Strong commercial mindset, with the ability to connect customer metrics to revenue, margin, and EBITDA performance.
- Experience building or embedding KPI frameworks and performance governance across complex organisations.
- Track record of influencing senior stakeholders across both central and operational teams.
- Proven ability to move from reporting to predictive and action-oriented analytics.
Head of Customer Insights in Slough employer: Finatal
Contact Detail:
Finatal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Insights in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their customer insights strategies and think about how you can contribute. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Customer Insights. Highlight your analytical skills and how you've driven customer value in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Customer Insights in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Customer Insights role. Highlight your experience in analytics and customer insights, especially in multi-site environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer insights and how you can drive value for our team. Be specific about your achievements and how they relate to the job description.
Showcase Your Data Skills: Since this role is all about data-led decision-making, make sure to highlight your experience with data analysis and performance metrics. We love candidates who can connect the dots between customer metrics and business outcomes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Finatal
✨Know Your Metrics
Before the interview, brush up on key customer metrics like Active Clients, Lapse, and LTV. Be ready to discuss how you've used these metrics in past roles to drive decision-making and improve retention.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted full-funnel performance analysis. Highlight specific instances where your insights led to actionable strategies that improved customer outcomes or ROI.
✨Understand the Business Landscape
Familiarise yourself with the company’s market position and competitors. Being able to discuss industry trends and how they impact customer insights will show that you’re not just a data person, but also a strategic thinker.
✨Engage with Stakeholders
Think about how you've influenced senior stakeholders in previous roles. Prepare to share stories that demonstrate your ability to communicate insights effectively and drive data-led decision-making across teams.