At a Glance
- Tasks: Support clients using Finastra payments systems and manage client relationships.
- Company: Join a leading fintech company focused on customer success.
- Benefits: Unlimited vacation, hybrid work, and well-being programs.
- Other info: Be part of a proactive team in a dynamic work environment.
- Why this job: Make a real impact by fostering long-term partnerships with clients.
- Qualifications: Minimum 2 years in customer advocacy and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Finastra is looking for a Customer Engagement Specialist to support clients using the Finastra payments systems. The role requires a minimum of 2 years' experience in customer advocacy and relationship management, with an emphasis on excellent communication skills and incident management.
As part of a proactive team, you will align business goals with clients, manage escalations, and foster long-term partnerships.
Benefits include unlimited vacation, hybrid working arrangements, and access to well-being programs.
Senior PM, Client Success - Payments (Hybrid) employer: Finastra
Finastra is an exceptional employer that prioritises employee well-being and work-life balance, offering unlimited vacation and flexible hybrid working arrangements. Our collaborative culture fosters professional growth through continuous learning opportunities, empowering you to build meaningful relationships with clients while contributing to their success in the payments sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior PM, Client Success - Payments (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Finastra on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Finastra's payments systems. We want to show that we’re not just interested in the role, but also passionate about what they do!
✨Tip Number 3
Practice our communication skills! Since this role emphasises excellent communication, let’s rehearse common interview questions and focus on clear, concise answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Senior PM, Client Success - Payments (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer advocacy and relationship management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about client success and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Finastra
✨Know Your Stuff
Make sure you understand Finastra's payments systems inside and out. Brush up on the key features and benefits, and be ready to discuss how they can help clients achieve their goals. This shows you're not just interested in the role but also genuinely care about the product.
✨Showcase Your Communication Skills
Since excellent communication is a must for this role, prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where your communication made a difference, especially in incident management or escalations.
✨Align with Business Goals
Familiarise yourself with common business goals that clients might have when using payment systems. Be prepared to discuss how you would align these goals with the services offered by Finastra, demonstrating your proactive approach to client success.
✨Emphasise Teamwork
As part of a proactive team, it's crucial to highlight your ability to work collaboratively. Share examples of how you've contributed to team success in previous roles, particularly in managing client expectations and fostering long-term partnerships.
