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- Tasks: Ensure top-notch service delivery and maintain high client satisfaction.
- Company: Global finance software provider with a focus on client success.
- Benefits: Hybrid working model, competitive benefits, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in client operations.
- Qualifications: Proven experience in service delivery management and excellent communication skills.
- Other info: Opportunity for professional growth in a thriving industry.
The predicted salary is between 43200 - 72000 £ per year.
A global finance software provider is seeking a Service Delivery Manager in Greater London. This role involves ensuring the successful delivery of services to clients and maintaining high customer satisfaction. You will oversee service performance, manage relationships, and drive operational improvements.
Applicants should have a proven track record in service delivery management and strong communication skills. The position offers a hybrid working model and various employee benefits.
Service Delivery Manager - Client Success & Ops Excellence in London employer: Finastra
Contact Detail:
Finastra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Client Success & Ops Excellence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance software industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. Think about your past experiences and how they align with the role's requirements. We want you to shine when discussing your track record in ensuring client satisfaction!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when explaining your ideas and experiences. Remember, as a Service Delivery Manager, you'll need to manage relationships effectively, so let your personality and professionalism come through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let's get you that Service Delivery Manager position!
We think you need these skills to ace Service Delivery Manager - Client Success & Ops Excellence in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management. We want to see how you've successfully delivered services and maintained client satisfaction in your previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, include examples of how you've effectively managed relationships with clients or teams. We love seeing real-life scenarios that demonstrate your skills!
Highlight Operational Improvements: Don’t forget to mention any operational improvements you've driven in past positions. We’re looking for someone who can bring innovative ideas to enhance service performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Finastra
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery management. Brush up on your knowledge about client success strategies and operational excellence. Being able to discuss specific examples from your past experience will show that you’re not just talking the talk.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively managed relationships with clients in the past, and be ready to demonstrate your ability to listen and respond to feedback.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to service delivery. Think about challenges you've faced and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Research the Company Culture
Get a feel for the company’s values and culture. Understanding their approach to client success and operational improvements will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role and the organisation.
