At a Glance
- Tasks: Support customers using Finastra payments systems and coordinate with internal teams.
- Company: Join a leading tech company focused on innovative payment solutions.
- Benefits: Unlimited vacation, hybrid work, health insurance, and career development opportunities.
- Other info: Engage in inclusive communities and enjoy volunteering opportunities.
- Why this job: Make a real impact by building strong client relationships and driving success.
- Qualifications: 2+ years in customer advocacy, excellent communication skills, and a Bachelor's degree.
The predicted salary is between 60000 - 80000 £ per year.
About The Role: You will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure, and Development teams. The ideal candidate is passionate about technology, resourceful, and has excellent customer facing skills. We are looking for an individual who is able to coordinate, assist and maintain solid customer relationships. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product, and Development to effectively support customers on their Payments platform.
What will you contribute?
- Strategic Client Engagement: Serve as the primary relationship owner for assigned clients, driving strategic alignment and fostering long-term partnerships.
- Senior Stakeholder Management: Engage with senior-level stakeholders to understand business goals, communicate value, and secure executive sponsorship.
- Proactive Success Planning: Lead customer success programs, including onboarding, enablement, and continuous improvement initiatives.
- Escalation Management: Act as the primary point of escalation for critical issues, ensuring timely resolution and transparent communication.
- Operational Excellence: Deliver structured operating reviews (Weekly Cadence, MORs, QBRs) to monitor performance and drive accountability.
- Risk Mitigation & Issue Resolution: Identify and prioritize service issues, proactively manage risks, and ensure successful resolution.
- Value Realization: Drive measurable outcomes, including increased adoption, reduced support cases, improved system performance, and enhanced client satisfaction.
- Relationship Development: Build and maintain strong operational relationships with clients, focusing on retention, growth, and strategic impact.
Required Skills And Experience
- Minimum of 2 years of experience as a customer advocate, relationship manager.
- Excellent communication and customer support skills, corresponding with senior leadership to successfully solve complex problems exercising judgment based on the analysis of multiple sources of information.
- Incident Management experience by participating in bridge calls for major incidents and documenting troubleshooting steps and service restoration details.
- Bachelor's Degree.
Benefits
- Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
- Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.
- Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
- Inclusion: Get involved in our inclusion communities, open to everyone who wants to participate and contribute.
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
Specific benefits may vary by location.
Senior program manager in London employer: Finastra
Finastra is an exceptional employer that prioritises employee well-being and professional growth, offering unlimited vacation, hybrid working arrangements, and comprehensive health benefits. Our inclusive work culture fosters collaboration and innovation, while our commitment to sustainability and community engagement allows employees to make a meaningful impact. With access to continuous learning opportunities and a global recognition programme, Finastra empowers its team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior program manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Finastra or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching common questions for Senior Program Managers. Practice your answers, focusing on your experience with customer advocacy and stakeholder management. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve successfully managed escalations or improved client satisfaction. This is your chance to demonstrate how resourceful you are!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior program manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Program Manager role. Highlight your experience in customer advocacy and relationship management, as these are key to what we’re looking for at StudySmarter.
Showcase Your Communication Skills:Since excellent communication is a must-have, use your application to demonstrate how you've effectively communicated with senior stakeholders in the past. Share specific examples that show off your problem-solving skills!
Highlight Your Technical Passion:We love candidates who are passionate about technology! Make sure to mention any relevant tech experience or projects that showcase your resourcefulness and ability to support customers using complex systems.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Finastra
✨Know Your Tech Inside Out
Make sure you’re well-versed in Finastra's payments systems and related technologies. Brush up on the specifics of how these systems work and be ready to discuss your experience with similar platforms. This will show that you're not just passionate about technology, but also knowledgeable.
✨Master Stakeholder Engagement
Prepare examples of how you've successfully engaged with senior stakeholders in the past. Think about times when you’ve communicated complex ideas clearly or secured executive sponsorship. This will demonstrate your ability to build strong relationships and drive strategic alignment.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific incidents where you managed escalations or resolved critical issues. Highlight your incident management experience and how you documented troubleshooting steps. This will illustrate your proactive approach to risk mitigation and issue resolution.
✨Emphasise Customer Success Initiatives
Talk about any customer success programs you've led, especially those involving onboarding and continuous improvement. Share measurable outcomes from these initiatives, like increased adoption or improved client satisfaction, to showcase your impact on customer relationships.
