At a Glance
- Tasks: Support clients using Finastra payments systems and manage client relationships.
- Company: Join a leading fintech company focused on customer success.
- Benefits: Unlimited vacation, hybrid work, and well-being programs.
- Other info: Be part of a proactive team with great career growth potential.
- Why this job: Make a real impact by fostering long-term partnerships with clients.
- Qualifications: Minimum 2 years in customer advocacy and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Finastra is looking for a Customer Engagement Specialist to support clients using the Finastra payments systems. The role requires a minimum of 2 years' experience in customer advocacy and relationship management, with an emphasis on excellent communication skills and incident management.
As part of a proactive team, you will align business goals with clients, manage escalations, and foster long-term partnerships.
Benefits include unlimited vacation, hybrid working arrangements, and access to well-being programs.
Senior PM, Client Success - Payments (Hybrid) in London employer: Finastra
Finastra is an exceptional employer that prioritises employee well-being and work-life balance, offering unlimited vacation and hybrid working arrangements. Our collaborative culture fosters professional growth through continuous learning opportunities, ensuring that you can thrive in your role while building meaningful relationships with clients in the dynamic payments sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior PM, Client Success - Payments (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Finastra on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Finastra's payments systems. We want to show that we’re not just interested in the role, but also passionate about what they do!
✨Tip Number 3
Practice our communication skills! Since this role emphasises excellent communication, let’s rehearse common interview questions and focus on clear, concise answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Senior PM, Client Success - Payments (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Customer Engagement Specialist. Highlight your experience in customer advocacy and relationship management, and don’t forget to showcase those excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about client success and how your background aligns with the goals of Finastra. Keep it engaging and personal.
Showcase Your Problem-Solving Skills:Since incident management is key for this role, be sure to include examples of how you've successfully managed escalations in the past. We want to see how you handle challenges and turn them into opportunities!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Finastra
✨Know Your Stuff
Make sure you’re well-versed in Finastra's payments systems. Brush up on the key features and benefits, and be ready to discuss how they align with client needs. This shows your genuine interest and expertise.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've successfully managed client relationships in the past. Think about specific incidents where your communication made a difference.
✨Prepare for Incident Management Scenarios
Anticipate questions around incident management. Be ready to share your approach to handling escalations and resolving issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Business Goals
Understand how Finastra’s goals align with client success. Be prepared to discuss how you can contribute to fostering long-term partnerships and driving customer engagement that supports these objectives.
