Finastra is seeking a Customer Success Enablement Specialist for Retail Lending to design and roll out digital-first CS motions. You will partner with CS Ops, Support, and Services to embed AI-driven health scoring, churn prediction, lifecycle automation, and in-product guidance into the customer experience.
This role targets high-volume, low-ACV segments, driving productivity, adoption, and ROI across the CS organization with a focus on scalable, digital engagement.
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Digital CS Architect: AI-Driven Enablement employer: Finastra
Finastra is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals passionate about AI in banking. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to work on cutting-edge projects that shape the future of finance. Located in a vibrant tech hub, our team enjoys a dynamic work environment that encourages creativity and offers unique advantages such as flexible working arrangements and a focus on work-life balance.
